How to set up Voicemail on mobile phone | Videotron Business Support

First Voicemail setup

Press and hold 1 to access your voicemail.
Enter your temporary Personal Identification Number (PIN), which is the last 4 digits of your phone number followed by 99#.
• E.g., if your phone number is 514-281-1711, enter 171199#.
Follow the instructions:
• Enter a new PIN, followed by #.
• Enable the PIN Skip feature if desired.
Record your name for the greeting message: wait for the beep at the end of the instructions, say your name, then press #.
Choose the type of greeting message:
• System message with your name only.
• Personalized greeting message.

Access your voicemail without having to enter your PIN by enabling the Personal Identification Number (PIN) skip option.

Modifying your greeting message

Press and hold 1 to access your voicemail and enter your PIN.
Current keys: Press 4, then 3.
New keys: Press 3.
Choose the type of message you wish to modify or activate.
• System message with your name only.
• Personalized greeting message.

Enabling and disabling notifications

All notifications are activated by default. Deactivate or reactivate them from the Voicemail menu.

Using the current keys

Complementary notification

Receive a text with the date and time the voicemail was received, the duration of the message, and the caller’s number.

To manage this function, go to your voicemail and press 4, 8 and 1.

Basic notifications

Receive a notification that you got a new message, as well as a text message showing a summary of all messages left.

To manage this function, go to your voicemail and press 4, 9 and 1.

Frequently asked questions about Voicemail

What if I can’t access my voicemail?

Voicemail is suspended for 5 minutes after three unsuccessful attempts to access it. Wait until the end of this period to try to access your voicemail again or reset your PIN.