Listen to my voicemail
To listen to your voicemail from your office or mobile phone:
- Acces your voicemail.
From your office: Dial *98.
From your mobile: Press and hold 1. - Dial your PIN, followed by #.
- Dial 1 to listen to your messages.
- Follow the instructions at the end of each message.
Your PIN isn’t required if you’ve enabled the PIN Skip feature.
Some options available during or after listening to message from your voicemail:
While listening
Back to the beginning: 4
Delete: 7
Save: 9
After listening
Back to the beginning: 4
Delete: 7
Save: 9
Listening to your messages remotely
There are two ways to listen to your messages when your away of the office or from another device.
From your own phone number
- Dial your phone number.
- As soon as you hear your answering message, dial 1.
- Dial your PIN, followed by #.
- Dial * to listen to your messages.
- Follow the instructions at the end of each message.
From a remote access number
From the drop-down list, choose the access number based on your location to avoid long-distance charges, then follow the steps.
The following access numbers will allow you to reach the voice mail service locally in the various areas served by Videotron.
+1 (418) 212-6666 - Alma
+1 (819) 390-6666 - Drummondville
+1 (819) 503-6666 - Gatineau
+1 (450) 574-6666 - Granby
+1 (450) 960-6666 - Joliette
+1 (418) 519-6666 - La Guadeloupe
+1 (418) 620-6666 - La Malbaie
+1 (819) 907-6666 - Lac-Mégantic
+1 (819) 892-6666 - Maniwaki
+1 (819) 203-6666 - Mont-Laurier
+1 (418) 206-6666 - Montmagny
+1 (514) 380-6666 - Montréal
+1 (418) 380-6666 - Québec
+1 (418) 292-6666 - Rivière-du-Loup
+1 (418) 612-6666 - Saguenay
+1 (819) 575-6666 - Sherbrooke
+1 (418) 307-6666 - Saint-Félicien
+1 (450) 484-6666 - Saint-Hyacinthe
+1 (450) 553-6666 - Saint-Jérôme
+1 (450) 515-6666 - Saint-Jean-sur-Richelieu
+1 (418) 207-6666 - Saint-Roch-des-Aulnaies
+1 (418) 716-6666 - Saint-Tite
+1 (450) 551-6666 - Sorel
+1 (418) 980-6666 - Tadoussac
+1 (418) 305-6666 - Thetford Mines
+1 (819) 601-6666 - Trois-Rivières
+1 (450) 854-6666 - Valleyfield
+1 (819) 980-6666 - Victoriaville
Receive my Business lines voice messages by email
The Voicemail by Email service gives you access to your voice messages via email. By activating this feature, your Videotron voicemail messages will also be forwarded to your email address as audio files (.wav).
To activate this feature, contact our Customer Service team.
To activate the voicemail by email service you need to own a videotron.ca email address.
If you’d like your voice messages to be sent to an email address other than your Videotron one, simply apply a filter or have any messages with the subject line that includes the word “voicemail” forwarded to the desired email address.
Good to know
Other Voicemail options
Many other options are available to customize the listening of messages (go back or forward 10 seconds, pause, slow down or speed up listening, etc.), sending messages and configuring Voicemail. To discover them:
All the options
Check out the different options and how they can be used to customize your usage.
Download the overview of Voicemail.
Frequently asked questions about listening to messages
To delete a message before it is finished, press 7.
Listen to and discard the unwanted messages that are queued up in your voice mail. Listen to and discard the unwanted messages that are queued up in your voice mail.
When you have at least one new message in your voicemail, there are two indicators:
- The icon displayed in the status bar (at the top of the screen) indicates that there are new messages in your voicemail.
- A notification in the form of a text message notifies you when you receive a new voice message.
The indicator is updated in the seconds following a call. It will continue to be visible as long as there is at least one message that has not been saved or deleted.
If the indicator continues to remain visible:
- Access your voicemail.
- Current keys: Press 4, then 1 to deactivate the indicator.
New keys: Press 4, then 9 to deactivate the indicator. - Hang up and wait for 30 seconds.
- Repeat steps 1 to 3 to reactivate the new message indicator.
- Mobile phone: Restart your device.
Contact Technical Support if the problem persists. Make sure you have the following information on hand:
- The model of the affected telephone
- The date and time when voicemail messages were last retrieved.
From the main menu, press 4-2-8 then 1 for English and 2 for French.
You can consult the new tree structure to learn more about your main voicemail menu options.
When you have at least one new message in your voicemail, it will be indicated in two ways:
- A series of quick beeps in the first seconds after picking up the receiver.
- A visual indicator (flashing indicator light and/or display). Certain phones are equipped with this type of visual indicator, which signals that new messages have arrived.
The most reliable indicator is the quick beeping sound. When you hear it, you have one or more messages. Listen to each and then either delete or archive it. The flashing indicator light will remain on for as long as there is at least one new message with “new” status, even if you have listened to it and skipped it (#).
If you have no new messages in your voicemail, but the quick beeping sound persists, contact one our of Business technical support agents.
If your phone’s flashing indicator light stays on, but you do not hear the quick beeping sound, do the following:
- Check if the flashing indicator light is lit on all phones. If it isn’t, the phone itself may be the source of the problem.
- The message indicator is updated a few seconds after hanging up. Check your messages again (even if you don’t have any new ones), and then hang up and wait 30 seconds before lifting the receiver once again.
If the problem persists, contact one of our technical support agents.
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