Important: It’s important that you or a member of your staff be present to ensure access to your equipment room during our technician’s visit.
Keep your number
We take care of calling your current service provider to cancel the lines you wish to transfer to Videotron Business.
If you have a separate long-distance service provider, please make sure to advise them that you’re having your lines transferred to Videotron Business.
You have a Telephone system
If you have a telephone system, the installation is a two-step process.
- Modem and telephone lines are installed by a Videotron technician.
- Telephone lines are connected to your telephone system by way of an interconnector. If you opt for a Videotron interconnector, an appointment with the technician will be scheduled one business day following the initial installation.
There is no service interruption between these two steps.
Please note that the configuration and installation are at your discretion.
You have an alarm system
If you have an alarm system, our technician will perform a communication test. You must advise your security service provider of these tests.
Still need help?
Customer Service
For any questions about your account or invoice, or to modify or add services.
1 877 512-8590
