Terminal reception and activation
If you received your terminal via Canada Post, turn it on and the activation should start automatically. Activation may take up to 30 minutes to complete.
If you bought your HD terminal from one of our authorized dealers (rather than in a Videotron store), turn it on and wait 30 minutes to complete the activation by calling technical support.
Good to know
If you have any question regarding your terminal connection, you can refer to the terminal connection page
Once your terminal is connected. Complete the Quick-Start Wizard that automatically appears when your Terminal is turned on for the first time.
- Select your preferred language.
- Activate an Administrator PIN for managing certain functions on the Terminal and ordering on-demand content.
- Activate and configure parental controls.
- Create an order PIN to access content that is permitted by Parental Controls.
- Follow the instructions to program your remote by consulting the program my illico remote section.
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Customer Service
For any questions about your account or invoice, or to modify or add services.
1 877 512-8590
