Managing your illico terminal PIN

Everything you need to know to manage your administrator PIN and order PIN for the illico terminal of your Videotron Business service.

Managing your illico terminal PIN at the first use

If you didn't enter a PIN when you first turned on your terminal, you don't need to reset your password, since a window will pop up asking you to create one.

Changing the administrator PIN

The administrator PIN allows you to order illico content, modify your services, and access Parental Control options. Here’s how to change it:

  1. Press the yellow triangle A button on your remote to display the Settings and applications menu.
  2. Select Settings, then Controls and limits.
  3. Enter your PIN in the window that appears on the screen, then select Modify your Admin PIN.
  4. Enter your current PIN, then choose a new PIN.
  5. Confirm your PIN, then select OK.

If you have forgotten your administrator PIN, you won’t be able to change it from your terminal. Contact Technical Support. Only the account holder or authorized users can make such a request.

Changing your order PIN

The order PIN is a second PIN that can be shared with your family members. This allows them to order content while you keep your administrator PIN confidential.

  1. Press the yellow triangle A button on your remote to display the Settings and applications menu.
  2. Select Settings, then Controls and limits.
  3. Enter your PIN in the window that appears on the screen, then select Modify Order PIN.
  4. Enter a new PIN, confirm it, and select OK.

Managing your illico terminal PIN from your TV

  1. Press the Menu button on your remote control to display the main menu.
  2. Select Controls and limits.
  3. Then Change the Administrator PIN

Still need help?

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Customer Service

For any questions about your account or invoice, or to modify or add services.

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Technical Support

For assistance or to report a problem with a service or equipment.

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