Useful numbers

Discover the different useful numbers on mobile or home phone to access assistance, information, entertainment, or emergency services.

Useful numbers and their different services

These useful numbers are short codes that allow you to access all types of services rapidly, such as:

  • Directory assistance (directory assistance at 411, a Videotron agent at 611, taxi services at #TAXI)
  • Information (social services 211, municipal services 311, road condition information 511, non-urgent health care 811)
  • Emergency services (emergency services at 911, Sûreté du Québec at *4141, 988: Suicide Crisis Helpline)
  • Entertainment (psychic readings or dating services at #CLICK)

Users can easily memorize these numbers.

CONSULT THE USEFUL NUMBERS LIST

Good to know

Accessing the services attached to these numbers can vary depending on the region where you are when you place your call

411 services

The 411 number is a service that allows you, at any time, to obtain the addresses and telephone numbers of individuals and businesses listed in the telephone directory. It also provides you with weather forecasts, movie schedules and driving directions.

When you call 411, the information is sent to you by text message. For example, if you're looking for the contact details of a particular person, you'll receive them by text message.

Good to know

411 is a useful number that can be reached wherever you are in North America.

911 services

The 911 emergency number allows you to get help quickly in an emergency situation. A dispatcher will take your call and immediately contact the appropriate emergency services (police, ambulance, fire or other), depending on the nature of the emergency.

You can contact emergency services free of charge at any time by dialing 911 from your cell phone, wherever you are in Canada and the United States.

Guidelines to follow when calling 911

  • Give your name, your cell phone number and as much information as possible about the location you are calling from.
  • Stay on the line and follow the instructions of the assistance agents until the 911 operator ends the call.
  • Leave your phone on in case the 911 operator calls you back.

911 service fees

911 calls are free because a monthly municipal tax already applies.

The tax is intended to fund 911 emergency centres and applies to all landline and wireless telephone services offered to individuals, businesspeople, and large businesses in Québec. 

For more information, see the Agence municipale de financement et de développement des centres d’urgence 911 du Québec.

We strongly recommend that you do not program 911 into your contacts or speed dial numbers in order to avoid accidental 911 calls.

911 enhanced services phase 1

In Canada, Phase 1 Enhanced 911 Service allows the emergency call center operator to obtain the address of the tower that received the 911 call, as well as the telephone number that dialed 911. When Phase 1 Enhanced 911 is not available, simple 911 service is offered.

911 enhanced services phase 2

The Phase 2 Enhanced 911 service allows the emergency call center operator to accurately locate your device in most situations, in order to improve the assistance offered to Videotron subscribers in distress in Canada. When Phase 2 Enhanced 911 is not available, Phase 1 Enhanced 911 or simple 911 service is offered.

Canadian emergency call centers are mostly equipped to offer Phase 2 Enhanced 911 service. If it is not the case of the center taking your call, your device may still be located, but with less accuracy. The address of the tower that received your call will be provided to the emergency call center.

988 services

988: Suicide Crisis Helpline is for anyone who is thinking about suicide, or who is worried about someone they know. Contact a responder to get help without judgement. Call or text 988 toll-free, anytime for support in English or French.

For more information, visit https://988.ca.

1-900 and 1-976 numbers

These lines provide pay-per-call services whose cost is determined by the service provider. Videotron acts only as a carrier of the call and as a collector.

For more information on 1-900 and 1-976 calls, visit the CRTC’s website.

If needed, contact our Customer Service to get these numbers blocked.

If you are underground or too far from an antenna signal, you may experience poor call quality or be unable to connect to the network.

No. Your cell phone must be turned on for the 911 call to be dialed and routed.

Yes, you can access 911 service even if your device does not contain a SIM card.

Yes. The 988: Suicide Crisis Helpline launched on November 30, 2023, across Canada.

More details

For 411 service, there is a flat fee of $3.50 per call and airtime. Roaming and long- distance charges may apply. Consult the rates of all useful numbers.

The 411 service is offered free of charge to people who provide valid proof of disability. Consult our accessibility policy.

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