How to use the Attendant Console

You need the Webex app to access the Attendant Console.

1. Open the Webex app and click the Attendant Console icon in the menu on the left.

To add personal contacts, follow the steps below, or watch this video :

1. Use the Personal Contacts tab, then click Create.
2. Enter the name and phone number of the person you want to add, then click Confirm.
3. You can edit, delete, and call the contacts you've created. Hover over the contacts panel and click the button for the desired action.

Adding a personal note to a contact

Use the Attendant Console to add notes to your favourite colleagues and contacts. Hover over the contacts panel, choose the contact, and then click on the Add Note option. Notes are private and limited to 255 characters.

Organizing your contacts with customizable tabs.

Customizable tabs allow you to define, rename, and reorder contacts according to the needs of your organization or your personal workflows.

You can, for example, organize contacts by department or by priority group.

The tab management menu can be accessed from the top right corner of the contact panel interface.

Click on the icon to open a menu where you can:

• Show or hide existing tabs.
• Add new custom tabs.
• Reorder tabs.

You can assign a contact to one or more categories. Click a contact's star icon to view a list of tabs. Check the categories you want to assign to this contact.

To make a call using the Colleagues, Favourites, Personal Contacts, or History tabs, scroll down to the desired contact.

Making a call with your keypad

Enter a valid number and press Enter on your keypad, or click the Call button.

You can also click on the handset icon to perform a quick search and call a stored contact.

Making a call with Fast Search

1. Click the Start New Call button. The Fast Search panel displays information that simplifies the call process.
2. In the Fast Search panel, enter your search criteria to locate the contact you want. You can search by name, phone number, or extension.
3. Find the contact you want to call, then select one of the numbers listed (mobile, landline, or extension).
4. Click the Call button associated with the chosen number to initiate the call.

To answer a call, click the Answer Call button on the keypad or use the Current Calls panel.

Placing a call on hold

Use the Hold/Resume key to control the calls in progress. You can pause a call and then resume the conversation.

Place a Call on Hold
To put a call on hold, click the Place a Call on Hold button.

Resume a Held Call
To resume a call on hold, click the Resume button.

You can resume a call from the Current Calls panel. Double-click the call or click the Resume button that appears when you hover over the call.

Transferring a call

Direct transfer

The Transfer Now feature redirects a call in progress without first consulting the recipient. Use this method to transfer a call to another agent, department, or external contact.

To make a direct transfer, follow the steps below:

1. Click on the Start Blind Transfer button.

1. Click on the Start Consultation Transfer button.

Allows two or more participants to take part in a conversation.

1. Start the first call. Call the first participant.
2. Start the second call. Call the second participant. The first participant is automatically put on hold.
3. Merge the two calls by using the Merge Call in Conference button on the line corresponding to the original call on the Calls tab.

You can add or remove participants during the call.