Cloud Communications Support

The information found in this section will provide you with a better understanding of the technical specifications of Cloud Communications so you can make good use of your IP telephony solution.

Get started: Installation and configuration information

Using the Attendant Console

How to use the call recording option

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Help for User Hub

User Hub is an unified portal for managing all your calling services such as call forwarding, single number reach, voicemails, and many more.

Webex User Guide.

Access User Hub.

Configure your voicemail.

Set or reset your PIN.

Forward your phone calls.

Configure simultaneous ring.

Manage your executive assistant service.

Turn on do not disturb.

Using call features.

Using conference bridges.

Help for Administrator

Useful information for the administrator, to properly configure their telephone system

Good to know

The procedures outlined here can be followed in the same way in the simplified User Hub Portal.

Manage auto attendants.

Create and configure a schedule.

Manage User Accounts.

Manage devices in User Hub.

Integrate with Microsoft Teams.

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Troubleshooting

Find all the troubleshooting solutions for your cloud communications problems.

9-1-1 Emergency services limitations.

I forgot my Webex password.

Workarounds for Webex Calling known issues.

Webex Service Status.

Still need help?

Customer Service

For any questions about your account or invoice, or to modify or add services.

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Technical Support

For assistance or to report a problem with a service or equipment.

Visit a store

For support using your products or services. Find a store.