Accessing the call recording portal and manage your profile

The call recording portal is in the cloud. To access the portal, you must select the link that corresponds to the server on which your Cloud Communications solution is hosted:

1. Cloud Communications server 2 or Webex Solution: callrecording.videotron.com
2. Cloud Communications server1: callrecorder.videotron.com

After making your selection, enter your login credentials. You will be redirected to the AI interface or the classic interface, based on your profile.

Display with AI features enabled

Display without AI features

In your profile, you can change your username, password, name, and phone number.

AI interface

1. Click on your username under the Settings tab in the side menu. The window in which you manage your profile will open in a new browser tab.
2. Click on Change and/or make the necessary changes in the fields.
3. Click on Save Changes

Classic interface

1. Click on the gear icon in the top right, then select Profile.
2. Click on Change and/or make the necessary changes in the fields.
3. Click on Save Changes.

You can change the language in which the portal content is displayed where the profile management section is located.

To reset your password and access the call recording portal, follow the steps below:

1. Access the portal.
2. In the login window, click on Forgot Password?
3. Enter your email address and click Submit.
4. Follow the instructions you will receive by email.