Finding and playing recorded calls in the call recording portal

How to filter recordings

Go to the portal and click Settings in the side menu. The window where you can select filters will open in a new browser tab.

Click on a filter to activate it.

There are 6 types of call filters:

1. By team
   Allows you to access a specific team's recordings or your own recordings only.
2. By recording
   Allows you to display only phone calls without voicemails.
3. By voicemail
   Allows you to display voicemails without phone calls.
4. By custom tag
   Allows you to display only recordings that are associated with at least one label.
5. By favorite
   Allows you to access only recordings that are identified as favourites.
6. By dub.point.
   Allows you to view only the recordings of a specific user.

How to search for a recording by keyword

It is possible to search for a recording by keyword only or by matching the keyword with a filter, to obtain a precise result.

1. Enter the search criteria in the appropriate field.
2. Click on the small arrow to the right of the search field to view the filters, if necessary.
3. Select the search criteria or fill in the desired fields.

The use of custom tags makes it easier to sort and find recordings.

Add one or more tags to a recording

1. Find the recording you want to tag.
2. Drag the slider to the right below the time and click on the label to create a custom tag.
   
3. Add or remove tags from this recording.
4. Click Save.

Add one or more tags to multiple recordings at the same time

1. Select the recordings you want to tag.
2. From the Recording, drop-down menu, select Tags.
3. Add the tag(s) of your choice and click Save.

The media player allows users to play recordings and access the information associated with them.

1. Find the recording and press Play.
2. Click on the scroll bar to quickly skip to another point in the call.
3. Use the control buttons to move forward or backward 15 seconds.
4. Change the scroll speed to speed up or slow down the playback speed.

Only administrators can delete recordings. This feature is not available to users.

To delete a recording, follow the steps below:

1. Find the recording you want to delete.
2. Click on the trash can icon at the bottom right. A pop-up window will appear.
3. Enter your password.
4. Click Confirm Deletion.