1- Assessment and suscription
A representative will:
- Define the solution
- Optimize the configuration of the current system
- Evaluate the services and costs
2- Launch
A Videotron Managed services coordinator will discuss the following points with you:
- Planning the implementation project
- Number transfer information
- People to contact
3- Implementation
Our Managed services coordinator will:
- Outline the necessary configurations
- Configure the solution and users (passwords, usernames and voicemails for all users
4- Installation
Our technical quality experts and managed services coordinators:
- Install your telephones and the firmware for each device
- Register each device on the cloud-based platform
- Adjust the configurations for the system and routing service
- Train the administrators, by phone (overview of the solution, admin/user portals, COMMaffairesapps, Support site, Contacts tab, Orders tab, Administrator accounts tab, etc.)
5- Activation
Your cloud-based IP telephone system will be activated and the number transfer will be finalized on the agreed-upon date.
One of our managed services coordinator will test your services to ensure they meet all your needs.
6- Support
Technical support and managed services representative are available by phone to answer your questions and support you however we can.