Internet speed test

To test your download speed and your upload speed, plug your computer directly into the Helix Fi gateway or cable modem, verify that your computer is not running other tasks, check that only the speed test uses your Internet connection.

To maximize performance of this speed test, you must ensure that the JavaScript function is activated and that your computer is equipped with one of the two major versions of one of the following Internet browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer, Safari.

Wireless speeds are usually slower than hardwired connections due to material limitations, the distance the signal has to travel and potential slowdowns caused by walls, windows or large furniture. To measure your “highway’s” best speed, run this test from a new generation laptop hardwired to the Helix Fi gateway or router.

Ping (latency) is the delay between launching a command on a device and the expected result. It is measured in milliseconds during a speed test. The lower the result, the faster and smoother the Internet connection. Online video game enthusiasts pay particular attention to ping, as they are looking for good responsiveness for an optimal gaming experience.

Several external factors can influence your connection speed.

See you to improve your Helix Wi-Fi network’s performance.

It is possible that the router, which is frequently used to connect several computers to the Internet, causes slowdowns. Various factors may be in question:

• Router capacity: it is essential to ensure that this capacity is sufficient and that the firewall configuration does not block your connection.
• Use of a wireless router: it is important to verify that the router is secured suitably. If this is not the case, you run the risk that the connection will be used without your knowledge. Also, use of such a router causes interference, which can slow down your connection.
• Network sharing: if several computers are interconnected, your Internet access speed is divided among the workstations.
   

The computer’s operation can influence your Internet access. The presence of a virus or a Trojan horse, poor firewall configuration and execution of certain procedures (update, save, antivirus analysis, etc.) can slow down the connection.

Your connection speed may be reduced by your use of certain websites. In case of heavy visitation of a given site, it is possible that access is saturated. This will slow down your connection.

Using file sharing software also affects your speed. Peer-to-peer or P2P applications use a high transfer capacity. It is preferable to verify that the icons of these programs are not on your toolbar