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GIGA, our customers’ number 1 choice
Made for connected households
The ideal speed to meet every need–whether it’s for a power user or an ultra-connected family
Perfect for intensive, simultaneous use
Enjoy a smooth experience on all your devices: Streaming, online gaming, virtual reality, video conferencing, instant file sharing, smart home devices, and more.
Unlimited and all-inclusive
Unlimited usage – Internet gateway included – Management app included – Advanced Security included
Nos équipements Helix
Frequently asked questions about GIGA Internet
Our fastest plans are fibre-powered* GIGA Internet, available in most areas where Helix services are available, and 2.5 GIGA Internet, available in certain 100% fibre-to-the-home areas.
With Helix, Unlimited GIGA fibre Internet is definitely the choice for those who don’t want to have to worry about a lack of speed. Thanks to the high-performance Helix Fi gateway, you can enjoy powerful Wi-Fi* and a strong signal that extends throughout your home. The included Helix Fi app allows you to easily manage your network and all your connected devices, and offers Advanced Security for the most secure Wi-Fi.*
Download speed: 940 Mbps
Upload speed: 50 Mbps
Here is the minimal configuration required on your devices to reach the optimal speed of your GIGA Internet plan:
- Processor
Intel Core (10th generation) or equivalent - Operating system
PC: Windows 10
Mac: macOS 15.0 - Free disk space
2 GB - System memory
8 GB - Network Interface Card (NIC) or network adapter
Gigabit Ethernet - Wired Ethernet connection
GIGA Internet: Cat5e Ethernet cable - Web browser
PC: Google Chrome (latest version)
Mac : Safari (latest version)
The unlimited GIGA Internet plan is available across our entire territory, covering 97.5% of the territory served by the Videotron network.
Check the plans available in your area.
Trouvez le forfait Internet qui vous convient
500 Internet
100 Internet
Videotron, Quebecers’ #1 choice: The most reliable and trustworthy telecommunications company, offering the best customer service in Québec.*
It pays to shop online!
GIGA Internet at $75/month
This limited-time offer applies to new Videotron customers who reside at eligible addresses and who subscribe to Helix Internet GIGA illimited. Customers who are already subscribed to a Videotron Internet or TV service are not eligible for this offer. Some addresses, due to a move, are not eligible for this offer. The offer entails: (a) a lifetime promotional discount of $8 per month, conditional upon customer maintaining their subscription to a Helix Internet plan with a minimum monthly service rate (before any promotional discount or credit, and excluding options, miscellaneous fees, and taxes) of $83; and (b) the rental of the Helix Fi gateway, included for customers who subscribe and maintain their subscription to a Helix Internet plan. Equipment rental is subject to availability and gateway models may vary. Access to Unlimited GIGA Internet is offered exclusively where access and technology permit, and includes download speeds of up to 940 Mbps and upload speeds of up to 50 Mbps. Internet speed may vary based on technical configuration, customer’s wired and wireless equipment, environment, personal usage, Internet traffic, and other factors. Services, conditions, and rates may vary by region and are subject to change without prior notice. It is possible that this offer cannot be combined with other special offers. Self-installation of equipment is offered free of charge to all customers who subscribe to Helix services (Internet and TV), where access and technology permit. Installation fees of $99 extra, if required. These fees include installation of Residential services (TV, Internet, and Home Phone) for a maximum of five (5) outlets per visit, if services are installed on the same day. Additional outlets extra. Applicable municipal, provincial, and federal taxes and fees extra. Videotron’s network combines fibre optics and coaxial cables. Available where access and technology permits. Certain conditions apply.
Videotron’s network
Videotron’s network combines fibre optics and coaxial cables. Available where access or technology permits. Certain conditions apply.
Powerful Wi-Fi
Based on the Full Network Test feature in the Helix Fi app, for which an average of 89% of Helix Internet subscribers got good or excellent results in 2024.
Most secure Wi-Fi
For the protection of all devices connected to the Wi-Fi network at no additional cost. Conditional upon customer activating the Advanced Security feature free of charge in the Helix Fi app.
Delivery
Packages are usually received within 48 working hours in urban areas and 72 working hours in rural areas following the order. Additional delays may occur during holiday periods.
GIGA Internet availability
The Unlimited GIGA Internet plan is available on 97.5% of the territory covered by the Videotron network.