Internet support

Learn how to properly manage and use your Internet service. Learn more about how it works and check out our troubleshooting solutions.

Power, speed, reliability. It’s in our fibre.

Power, speed, reliability.
It’s in our fibre.

Test your Wi-Fi network performance with the Helix Fi app to check the signal strength your devices are receiving and for tips.

Test my Wi-Fi connection

Control your Wi-Fi at your fingertips

The Helix Fi application is the perfect partner for efficient and fast Internet access management. Enable Advanced Security and Parental Control, restart your gateway, manage devices connected to your network, and more!

Discover the Helix Fi app

Control your Wi-Fi at your fingertips

Equipment

Helix Fi gateway

Helix Fi gateway

The Helix Fi gateway is an all-in-one product that combines the functions of a modem and a router.

DISCOVER THE HELIX FI GATEWAY

Wi-Fi Pods

Wi-Fi Pods

Wi-Fi pods improve your Wi-Fi network’s coverage throughout the home.

DISCOVER THE WI-FI PODS

Internet from A to Z

Does Internet talk sometimes seem obscure?

Check out our highly enlightening Internet lexicon

Not a Helix Internet subscriber yet?

Take advantage of a high-performance Internet access by choosing the unlimited download speed that suits your needs and budget, up to 940 Mbps (GIGA).

Check out these blog articles

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Igloofest: 5 tips for having a great time

From January 15 to February 7, 2026, Videotron invites you to unleash the yeti in you at Igloofest Montréal! Check out our 5 tips for having the time of your life on the world’s coldest dance floor.
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Protect your phone from the cold

As we all know, cellphones don’t like winter. Here are some tips for enjoying your phone in cold weather, no matter where you go or what you do.
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Locating your friends with your mobile phone

Your mobile phone can help you find your friends: learn how to share your location and ask your loved ones to share theirs.