Installation and User Guides
Here you’ll find downloadable versions of the guides included in your device’s box.
Need help installing your equipment? Check out the steps to follow for a hassle-free self-installation.
Get help, one step at a time.
From using Helix to paying your bills, our printable support guides are here for those who prefer a handy paper reminder.
How to enable or disable mobile data >
Understanding and managing your Mobile data >
How to set up and use your Voicemail >
Downloading and deleting an app in the App Store >
Downloading and deleting an app in the Google Play Store >
Blocking unwanted calls and texts >
Restoring call and text reception (Apple) >
Restoring call and text reception (Android) >
