Express support
No. 1 customer service in Québec: Quebecers’ preferred telecommunications company for customer service.*
Customer service
- Subscription to our services
- Changes to your account (see how to change your Internet or TV plan online)
- Questions about your invoice
Chat with a representative
Monday to Friday: 8 a.m. to 7 p.m.
Saturday and Sunday: 9 a.m. to 6 p.m.
CHAT VIA MESSENGERCall a representative
Monday to Friday: 8 a.m. to 7 p.m.
Saturday and Sunday: 9 a.m. to 6 p.m.
1-877-512-0911
Toll-free across Québec
Technical support
- Equipment installation
- Troubleshooting technical issues
- Reporting an outage (see status of our services)
File a complaint
Was your issue not resolved to your satisfaction? Let us know if you’re unsatisfied.
Neighbourhood marketing
Schedule an appointment with a representative by calling 1 855 600-8474.
At your service, in all circumstances
Accessibility
We offer a number of products and services adapted to people living with functional limitations.
Points of sale
Come see us in one of our 115 stores and enjoy a unique customer experience.
Videotron Business
Speak with our business expert representatives. They will help you find solutions tailored to your needs.
*Conditions
No. 1 customer service in Québec
According to a Léger survey conducted from August 5 to 15, 2024.
