Videotron confirms its top ranking position in Québec
Connecting with all Quebecers
Across Québec, hundreds of thousands of households choose Videotron. We understand the local reality, focus on performance, and stand stronger than ever in our commitment to serving people here. We are just like you.
You know who you can count on
Our offers are clear, with no surprises or hidden fees. Videotron’s commitment: to remain transparent, responsible, and attentive to the needs of Quebecers. It’s no wonder so many families trust us year after year.
Our clients, our first priority
We care for our customers as we would our own family. Always there for you, our attentive teams are quick to respond. A human and reassuring service that makes all the difference every day.
Uncompromising reliability
A vast and robust network, services that won’t let you down, and products built to last. That’s what we offer across Québec, so you can stay connected in the best way possible, wherever you are, without any hassle.
Our products and services have been keeping you connected for over 60 years
Internet
Our fibre-powered Internet* offers power, speed, and reliability for all your online activities, thanks to our high-performance network and state-of-the-art equipment, with management app and Advanced Security. Tailor-made plans for your growing needs, up to symmetrical MULTI GIGA.
TV
Varied content with a wide choice of channels, exclusive illico+ Québec productions and integrated entertainment with Netflix, Prime Video and more.* Enjoy advanced features with the terminal, voice command, and Helix TV app included, to watch your TV content wherever you want, on all your screens.
Mobility
Enjoy a wide choice of phones on our ultravast and reliable network, in LTE and free 5G/5G+,* thanks to our multidestination plans that follow you everywhere. Benefit from a lifetime price* on your Mobile plans, and multiservice and multiline discounts when you bundle your plans and services.
Lifetime savings with Videotron
Lifetime price for Mobile plans
Mobility multiline discount
Internet and Mobility multiservice discount
Lifetime Internet and TV discounts
More autonomy and support for you
Each of our customers has their own needs. That’s why we have put in place various forms of support to respond to all situations.
My Account and Customer Centre
Pay your invoice or choose pre-authorized payment, change your channels or plan, discover exclusive benefits and much more.
Support Site and Forum
Find answers to your questions, consult the self-installation steps, watch the accompanying videos, read the blog articles and forum topics.
Customer Service and Technical Support
Speak with a representative, by phone or chat, 7 days a week, about subscription, billing, installation or technical issues.
Ready to shop?
We want you to be satisfied with your shopping experience and would like to recommend products and services that meet your needs. Take advantage of our online tools and automatic discounts to help you stay on budget.
Other perks of being a Videotron customer
Partnerships that give you more
A head full of ideas and a heart full of enthusiasm: Videotron is proud to support local partners who push the limits and to offer you exclusive discounts.
Entertainment galore with illico+
A host of original Québec productions, international exclusives, films, series, documentaries and more on illico+, included in our TV plans.
*Conditions
#1 choice
According to a Leger study conducted from July 17 to August 2, 2025, Videotron is considered the telecommunications company that is: 1) the most reliable in Québec; 2) the most trustworthy in Québec; 3) offering the best customer service quality in Québec; and 4) the most chosen in Québec.
Videotron’s network
Videotron’s network combines fibre optics and coaxial cables. Available where access or technology permits. Certain conditions apply.
Helix TV integrated apps
A subscription is required to use Apple TV, BritBox, Fitt, Hayu, ICI TOU.TV EXTRA, illico+, Netflix, Prime Video, and Toober apps.
5G and 5G+
5G and 5G+ technologies are accessible on compatible devices, where a connection to the 5G or 5G+ network is possible. 5G and 5G+ coverage, product features, and performance may vary and are subject to network availability and connectivity, as well as various factors such as the plan, the device used, and environmental conditions. Outside 5G and 5G+ areas, compatible devices will continue to have access to LTE speeds, according to the available coverage. The 5G+ network is currently available in certain areas of the Greater Québec City area, as well as the Greater Montréal area and its surrounding regions. For more details: videotron.com/mobilite/5g.
Price for life
The “price for life” promise means that the base rate (before any discounts or credits) of your Residential Mobile plans will not increase during the course of the subscription. It applies to all Residential Mobile plans marketed by Videotron with the mention “price for life.” The promise applies only to the base rate of the Mobile plan, and not to other charges, such as add-ons, Mobile activation fees, 911 emergency service fees, federal, provincial, and municipal taxes, overage fees, roaming fees, and any other out-of-plans rates and additional fees. It is valid as long as the customer maintains their subscription to the Mobile plan, and is non-transferable.