Mobility Support

Learn how your phone and mobile services work, and how to troubleshoot problems.

Facture

Account & Billing

Monitoring your data usage

Viewing usage rates

Changing your mobile phone

Understanding your invoice

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Facture

Travel

Using your mobile device abroad

Checking roaming rates

Using the Daily Traveller Pass

Viewing our travel plans

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Facture

Configuration

Setting up Voicemail

Activating your SIM card

Enabling Wi-Fi Calling

Using the VoLTE feature

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Instructions

User Guide and support for your mobile devices

Understand all the features of your mobile device thanks to our support info and user guides.

Find the search bar at the top of the page.
Enter Support followed by your device model.

Mobile services

Calls and text messages

Troubleshooting

Restoring the mobile network connection

Resetting your Voicemail PIN

Smartwatches support

Activating and pairing an Apple Watch

Using an Apple Watch

Mobility from A to Z

Does cell phone talk sometimes seem obscure? Check out our highly enlightening Mobility lexicon.

Account and apps

Customer account

Customer account

Get help to sign in

Helix TV App

 Helix TV App

Learn more about the Helix TV app

Helix Fi App

Helix Fi App

Learn more about the Helix Fi app

Device maintenance and protection

Installing a screen protector

Cleaning your phone

Mobile device protection plan

Printable support guides

Understanding and managing your mobile data

Setting up your Voicemail

See all support guides

Check out these blog articles

Discover all articles

Have more questions?

Contact us

Contact us

Get fast, real-time service by chat or by phone.

Community

Ask the Community

Ask your questions on our forum and see what solutions other users have found.

Counter Services

Counter Services

Come see us in store and benefit from our representatives’ expertise.