How do I use the Wi-Fi Pods?

When paired with a compatible Helix Fi Gateway, Wi-Fi Pods will increase your wireless network’s coverage throughout the house and improve your connection.

How to activate the Wi-Fi pods with the Helix Fi app?

You can install and activate your Wi-Fi pods yourself with the Helix Fi app in about 10 to 15 minutes.

Learn how by following these easy steps.

How do I change the names of my Wi-Fi Pods?

  1. Open your Helix Fi App or log in to the Helix Fi web portal (moncompte.videotron.com).
  2. Go to Network.
  3. Select the Wi-Fi Pods that you want to rename.
  4. Go to Edit.
  5. Enter the Wi-Fi Pod's new name.

How can I set my Wi-Fi Pods to online/offline?

If a Pod goes offline, it will be shown as such in the Network section of the Helix Fi App or web portal. To bring it back online:

  1. Select the offline Pod from the list.
  2. Select Help Me Fix It for tips on how to bring the Wi-Fi Pod online.
  3.  Wait two minutes while the Pod is updated in the Helix Fi App or web portal.

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