3 easy steps to trade-in your old phone and save
Find the value of your current phone using the tool below
Choose your new phone online
Go to the store to make your exchange and obtain your credit
Whether your transaction is completed online or in-store, the Trade-in Credit will be applied to your invoice after your old device is returned in-store.

The value of your phone is assessed according to:
- The model of the device
- How well the buttons and touchscreen still operate
- The presence of cracks on the screen or case
- The detection of damage from liquids
- The good condition of the battery and cover
If your phone is in poorer condition, its exchange value may be lower than the value determined by the tool above.
Other perks of buying your phone from Videotron
Simplified Payment option
Add the phone you want to your Mobile plan and pay for it in 24 monthly instalments.
Take-back Credit
Get a more recent phone and take advantage of a credit on your monthly payments today.
revi Program
If your phone is not eligible for a trade in, we can easily recycle it for you.
Frequently asked questions about the Trade-in Credit
Yes. You can now choose a new phone and proceed with your transaction online. You will then have 7 days to return your old phone to a Videotron store to have it evaluated and take advantage of the Trade-in Credit.
Only an in-store representative can evaluate your phone and tell you if it is eligible for the Trade-in Credit. Depending on its condition, your device will either be refurbished, resold, or recycled.
Yes. You can choose the new phone you like from all the major brands we offer and bring your old phone back to us, regardless of the brand.
The Trade-in Credit will be applied to your invoice following the deposit of your old device in store.
The Trade-in Credit and Take-back Credit are different and cannot be combined for the same device. While the Trade-in Credit is applied when you purchase a new phone and bring your old one back to the store, the Take-back Credit is applied directly to your monthly payments when you purchase a new phone, which you must return at the end of your 24-month agreement.
*Conditions
Trade-in Credit
The trade-in must be done in-store. The trade-in value is calculated by a third-party tool provided by Phobio LLC. The value of the trade-in device will appear in the form of a credit spread over 24 months. The trade-in value determined is definitive and non-negotiable. If customer returns their new device, their old device will not be returned to them. Limit of one trade-in device per transaction. To be eligible for the program, the trade-in device must belong to the customer, be functional, and be free of any major physical or technical damage. Customer is responsible for deleting or saving any personal data stored on the trade-in device. Videotron and Phobio LLC are not liable for any loss of personal data and are in no way responsible for recovering said data.