What’s a cache?
A cache is a memory where temporary information is stored when visiting a website or application. It speeds up display loading on subsequent visits, thus improving the user experience.
However, the cache occasionally stores data that conflicts with new information generated by a site or app. The cache then needs to be cleared to resolve the issue.
Clearing a browser cache
Google Chrome
- Open Chrome.
- In the upper right corner, click
, then click Clear browsing data. - From the drop-down menu, select All time.
- Select Cached images and files, as well as any other type of information you wish to clear.
- Click Clear data.
For more information, read the Google Chrome support article.
Edge
- Open Edge.
- Select
. - Click Settings
> Privacy, search and services. - Under Clear browsing data > Clear browsing data now, select Choose what to clear.
- Under Time range, select All time.
- Select Cached images and files, as well as any other type of browser data you wish to clear.
- Select Clear now.
For more information, read the Microsoft support article.
Safari — On a computer
- Launch Safari on your Mac.
- Select History > Clear History, then click the pop-up menu.
- Choose the history time range you want to clear.
For more information, read the Apple support article.
Safari – On a mobile device
- Go to Settings > Safari.
- Click Clear history > Website data.
For more information, read the Apple support article.
Having trouble with a mobile app?
Find out how to update an app or clear its cache by consulting our tips for troubleshooting a mobile app.