What’s a cache?
A cache is a memory where temporary information is stored when visiting a website or application. It speeds up display loading on subsequent visits, thus improving the user experience.
However, the cache occasionally stores data that conflicts with new information generated by a site or app. The cache then needs to be cleared to resolve the issue.
Clearing a browser cache
Google Chrome
- Open Chrome.
- In the upper right corner, click
, then click Clear browsing data. - From the drop-down menu, select All time.
- Select Cached images and files, as well as any other type of information you wish to clear.
- Click Clear data.
For more information, read the Google Chrome support article.
Edge
- Open Edge.
- Select
. - Click Settings
> Privacy, search and services. - Under Clear browsing data > Clear browsing data now, select Choose what to clear.
- Under Time range, select All time.
- Select Cached images and files, as well as any other type of browser data you wish to clear.
- Select Clear now.
For more information, read the Microsoft support article.
Safari — On a computer
- Launch Safari on your Mac.
- Select History > Clear History, then click the pop-up menu.
- Choose the history time range you want to clear.
For more information, read the Apple support article.
Safari – On a mobile device
- Go to Settings > Safari.
- Click Clear history > Website data.
For more information, read the Apple support article.
Clearing an app’s cache
Before clearing an app’s cache, make sure you have the latest version. See how to update an application.
Android
- Open the Settings app.
- Go to Apps.
- Select the app whose cache you want to clear.
- Go to the Storage tab.
- Tap Clear cache.
iOS (Apple)
To clear the cache of an app on an Apple mobile device, simply uninstall and reinstall the app.
- Open the Settings app.
- Go to the General tab.
- Tap iPhone storage or iPad storage.
- Select the app whose cache you want to clear.
- Tap Offload App.
- Tap Reinstall App.
