What is Wi-Fi Calling?
Wi-Fi Calling enables you to make calls and text using a Wi-Fi network.
This service has several advantages:
- Allows you to call and text even when the mobile signal is weak.
- Reduces roaming charges while travelling.
- Avoids having to use third-party apps, such as WhatsApp or Messenger, to communicate.
How to enable the Wi-Fi Calling feature
To enable Wi-Fi Calling for the first time, your phone must be connected to Videotron’s mobile network.
Setting up or changing an address for emergency services
Emergency services use the cellular network to locate you. To give priority to this network when calling 911, turn off your Wi-Fi before calling.
However, if you are using Wi-Fi to call 911, emergency services will use the address set up in your phone’s Wi-Fi Calling settings to locate you.
However, if you are using Wi-Fi to call 911, emergency services will use the address set up in your phone’s Wi-Fi Calling settings to locate you.
In the Wi-Fi Calling settings on your phone, select Emergency address or Update Emergency Address.
Using Wi-Fi Calling
When Wi-Fi Calling is enabled and you are connected to a Wi-Fi network, your calls and text messages automatically go through the Wi-Fi network.
However, the service may not work if you are connected to a Wi-Fi network:
- On which there are usage restrictions
- Distributed by satellite
- Created using a hotspot
Services included
When using Wi-Fi Calling in eligible countries, the following actions are invoiced as if you were at home:
- Receiving calls
- Making calls to Canada
- Making local calls
- Sending or receiving text messages (SMS) or photo/video messages (MMS)
Check the list for your device. Models released after those listed are also supported.