How to use Wi-Fi Calling Service?

What is Wi-Fi Calling?

Wi-Fi Calling enables you to make calls and text using a Wi-Fi network.

This service has several advantages:

• Allows you to call and text even when the mobile signal is weak.
• Reduces roaming charges while travelling.
• Avoids having to use third-party apps, such as WhatsApp or Messenger, to communicate.

How to enable the Wi-Fi Calling feature

Note: To enable Wi-Fi Calling for the first time, your phone must be connected to Videotron’s mobile network.

1. Update your phone’s operating system.
2. Activate the VoLTE feature.
3. Follow the steps for your device model:

iPhone

1. Go to Settings and select Apps, then Phone.
2. Select Wi-Fi Calling.
3. Enable the feature by sliding the button to green.

If necessary, see more details about Wi-Fi Calling from an iPhone.

Samsung

1. Open the Phone app and tap the three dots in the upper right corner to display more options.
2. Select Settings.
3. Tap the button next to Wi-Fi Calling to enable the feature.

If necessary, see more details about Wi-Fi Calling from a Samsung phone.

Others (Android)

1. Go to Settings and select Network and Internet or Mobile Networks.
2. Depending on the model, select Mobile Data, Mobile Network, or SIMs > Videotron.
3. Select Wi-Fi Calling.
4. Tap the button at the top to enable or disable the feature.

Setting up or changing an address for emergency services

In the Wi-Fi Calling settings on your phone, select Emergency address or Update Emergency Address.

Using Wi-Fi Calling

When Wi-Fi Calling is enabled and you are connected to a Wi-Fi network, your calls and text messages automatically go through the Wi-Fi network.

However, the service may not work if you are connected to a Wi-Fi network:

• On which there are usage restrictions
• Distributed by satellite
• Created using a hotspot

Services included

When using Wi-Fi Calling in eligible countries, the following actions are invoiced as if you were at home:

• Receiving calls
• Making calls to Canada
• Making local calls
• Sending or receiving text messages (SMS) or photo/video messages (MMS)

I can’t activate Wi-Fi Calling. What should I do?

If your number was recently transferred to Videotron, please allow 24 to 48 hours before activating the Wi-Fi Calling feature.

Check whether your device is compatible with the service:

I get an error message when I call 811 or another service number while using Wi-Fi Calling. What should I do?

Some telephone services, such as 211, 311, 511, and 811, establish communication over the cellular network. Turn off your device’s Wi-Fi before calling these numbers.

Can I use Wi-Fi Calling when travelling in Canada or abroad?

Of course! You can use the service anywhere in Canada and in eligible destinations as long as you are connected to a Wi-Fi network. See terms of use and eligible countries and regions.

Are calls made through Wi-Fi Calling free?

Yes, when they meet the terms of use. Otherwise, fees may apply. See terms of use and eligible countries and regions.

Is the quality of calls made through Wi-Fi Calling better than through the cellular network?

When you are indoors, Wi-Fi Calling often provides better audio quality if the Wi-Fi network is powerful enough.

When you’re outdoors or travelling, cellular calls are more reliable, especially when you’re on a 4G, 5G, or 5G+ network.