How to change your cell phone

Of course! Check out our online selection of mobile devices and choose one you like.

You will then be prompted to choose an eligible Mobile plan. You can keep your current plan if it meets the minimum monthly payment requirement, or choose a new plan.

A representative will call you as soon as possible during our business hours to confirm your selection, make sure you have the best offers, and complete the order with you.

You may be charged a fee if you change your device before the end of your agreement period, if applicable. Check your device balance and cancellation fee in the Device information section of the Customer Centre.

Yes, you can keep your Mobile plan. However, we encourage you to check out our new plans, which may be a better deal or work better for you. Check out our Mobile plans.

NOTE : Some payment options and discounts are only available when paired with a Mobile plan equal to or higher than a certain rate. To take advantage of these offers, you may need to update your Mobile plan.

I benefitted from the Take-back Credit when acquiring my current device

You must return your current device before purchasing a new one. If you do not return the device, the credit allocated at the start of the agreement will be billed to you. Visit one of our stores to return your device and purchase another one.

I bought my current device without the Take-back Credit

You are free to dispose of your device as you see fit. That said, depending on the model and the condition of your device, you could return it to us for a credit toward your new phone. Learn more about the Trade-in Credit.

I benefitted from the Take-back Credit when acquiring my current device

The Take-back Credit program reduces your monthly payments when you commit to returning your mobile device, in good condition, after 24 months. There is no additional credit for returning your device. Visit one of our stores to return your device and purchase another one.

I bought my current device without the Take-back Credit

Depending on the model and the condition of your device, you could return it to us for a credit toward your new phone. Learn more about the Trade-in Credit.

Can I change devices if I’m not satisfied?

When you purchase a new mobile phone, Videotron offers a 15-day satisfaction guarantee that allows you to return or exchange your device if you’re not satisfied with it. Certain conditions apply.

Do I need to prepay if I want to purchase a new mobile device?

If you purchase a device with an instalment plan, prepayment may be required, depending on the result of your credit check.

How do I know which new device to select?

You can use the technical specs on our website to compare your current device to the devices you’re interested in.

How do I know if it’s time to change my phone?

It all depends on your preferences. However, there are certain signs that your cell phone is about to give up the ghost. Find out more here.