How do I contact Videotron’s Customer Service if I'm abroad?
For any questions regarding subscriptions, billing or service management, you can contact Videotron Customer Service from abroad by calling 611 from your cell phone (free service from abroad). You can also contact us online, but we remind you that in order to use your cell phone abroad, you must take a few steps before leaving. Note that it is best to have your Videotron account number and Internet ID ready before calling.
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Videotron's Customer service is open from Monday to Friday from 8 a.m. to 7 p.m. and Saturday and Sunday from 9 a.m. to 6 p.m.
How do I contact Videotron's Technical Support from abroad?
For any technical questions regarding the compatibility of your device, the operation of your services or error messages when you are abroad, you can contact our Technical Support, 24 hours a day, 7 days a week, by also calling 611.
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You can also chat with a representative in one click, for fast, real-time service. The chat service is available from Monday to Friday from 7 a.m. to midnight and Saturday and Sunday from 7 a.m. to midnight.
