illico systems update

An update of the servers responsible for managing illico terminal accesses and services is scheduled on the following dates:

• Night of May 14-15, 2024: Québec City area, Côte-Nord, Bas-Saint-Laurent, Saguenay–Lac-Saint-Jean, Estrie, Centre-du-Québec, Mauricie, Outaouais, and Mont-Laurier
• Night of May 21-22, 2024: Laurentides, Lanaudière, and Montérégie
• Night of June 11-12, 2024: Montréal and Laval

The updates will take place between 11 p.m. and 6 a.m. During this time, you may not be able to record content or to launch apps, Video On Demand content, or pay-per-view content. However, you’ll still be able to watch live TV and browse your channels without any problems, as long as you avoid restarting the terminal yourself.

Disruption to scheduled recordings

The update will affect recordings scheduled after the date of intervention in your area. If you have recordings scheduled after this date, here’s how to make sure they are completed.

1. Delete the scheduled recordings

First, delete the recordings scheduled after the date of the update in your area.

With illico TV new generation:

1. Press your remote’s LIST button twice to bring up all your upcoming recordings.
2. Select the recording(s) you want to cancel.
3. In the menu on the right, select the Cancel option. If it’s a series, select Cancel series.
4. Select Yes to confirm.

With illico TV first generation:

1. Press your remote’s LIST button to bring up all your recorded content.
2. Press the yellow A triangle to bring up all your upcoming recordings.
3. Select the recording(s) you want to cancel.
4. Press the blue B square.
5. Press the yellow A triangle to confirm cancellation.

2. Reschedule the recordings

Finally, reschedule the recordings you deleted. Learn how.

Tip: If you forget to reschedule one of your recordings, remember that many programs are available on Video On Demand for a certain period of time after the broadcast. Tune in to channel 900 to see available on-demand content.

Please note that this update does not affect saved or live recordings.

Questions about the update?
Feel free to contact Technical Support.