Helix TV Replay and Lookback features | Support

Navigating on a current program

Thanks to the catch-up features, you can pause a current program, go back to the live broadcast, rewind, and sometimes even fast forward. Show recordings begin when you choose a channel that allows you to control the playback.

Good to know

You can rewind up to 25 minutes, but cannot go back further than the time when you tuned in to the channel.

Restart a current program

The Restart feature allows for watching the current program from the beginning.

The icon next to a program in the TV Listings means it can be replayed in its entirety. To use the Restart feature:

From content in playback

Voice remote: "Restart"

Press .
Select Restart.

In the TV Listings

Select the desired content.
Press on the Voice remote.
Select Restart.

Lookback

You can watch a show as soon as it ends, and up to 72 hours (variable according to content) after its broadcast without having to record it or waiting for it to be available in the On Demand section.

Use voice command or the Helix Menu Search feature to find the desired content.
Select Episodes.
Choose the episode to watch in the list.

Some content is available in the On Demand section. To find out if the desired content is accessible on demand or on lookback, search the Helix Menu and then confirm the viewing options.

Frequently asked questions about the Helix TV Replay and Lookback features

Why can't I resume my viewing from where I left off?

We had to make adjustments to certain replay and viewing history features on our platforms to meet technical requirements related to a technological invention patent.

These changes are necessary to maintain access to the programming you love. All other features and full access to our catalogue remain available.

What features are affected?

Helix

Removal of the resume viewing feature on all Helix platforms. However, for a completed episode, the next one will be offered for viewing from the beginning (Save/For you).
Removal of the viewing progress bars from menus.
Removal of the automatic launch of next episode (except for iOS and tvOS).

Illico+

Viewing carrousel now leads to the series' homepage (no more direct launch).
Removal of the "Resume" and "Watch" buttons from a series' homepage.
Removal of the automatic launch of next episode options.

Illico

Resume viewing (VOD): now leads to the show's homepage (no more direct launch of an episode).
Removal of the automatic launch of next episode after pressing STOP.
Recordings: you have to go through the list of episodes to start watching an episode (even for a single episode).

Are these changes temporary?

We are currently unable to provide a specific timeline, but rest assured that this is not a permanent situation. Our teams are actively working to further develop our platforms and improve your user experience.