Viewing my invoice

Clear your browsing history. The method may vary depending on the browser and device used, but often boils down as follows:

• In your browser’s Settings, go to the Privacy section, and then clear browsing data.
• On your mobile phone, you can open the browser’s Settings by tapping on or accessing your device’s settings.

Click “View my invoice” again. If the issue is not resolved, try using a different browser.

If your services are found in My Account, you will only receive an online invoice. View my invoice in My Account.

However, you can contact Customer Service via chat to request a paper invoice if you are in one of the following situations:

• You are aged 65 or older
• You are living with a functional limitation
• You don’t have access to wired or mobile Internet

If your services are found in the Customer Centre, here are the reasons why you may no longer get your invoice by mail:

• You are signed up for preauthorized payments. (You will only receive an invoice if your services change.)
• You signed up for online billing in the Customer Centre.
• You have signed up for your financial institution’s electronic billing.
• Your balance is less than $4.99; it will be carried over to your next invoice at no extra charge.
• You forgot to notify Customer Service of a change of address.

Check that your email address is correct in the Communication Preferences section of My Account or the Customer Centre.

Is the email address incorrect?

You can edit it yourself in your Customer Centre page. If you need to change it in My Account, contact Customer Service via chat or phone.