Updating a mobile app
Downloading the latest version of your apps lets you take advantage of all their features and can help resolve certain issues.
Android
- Open the Google Play Store.
- Tap your profile icon at the top right-hand corner of the screen, then tap Manage apps and device.
- Check the Updates available.
- Tap Update next to an app to download its latest version.
If needed, check out more details about updating apps on an Android device.
iPhone
- In the App Store, tap your profile icon at the top of the screen.
- Scroll down to view pending updates.
- Tap Update next to a given app to download its latest version.
If needed, check out more details about updating apps on an iPhone.
Clearing a mobile app’s cache
What’s a cache?
A cache is a memory where temporary information is stored when visiting a website or application. It speeds up display loading on subsequent visits, thus improving the user experience.
However, the cache occasionally stores data that conflicts with new information generated by a site or app. The cache then needs to be cleared to resolve the issue.
Android
- Open the Settings app.
- Go to Apps.
- Select the app whose cache you want to clear.
- Go to the Storage tab.
- Tap Clear cache.
iOS (Apple)
To clear the cache of an app on an Apple mobile device, simply uninstall and reinstall the app.
- Open the Settings app.
- Go to the General tap.
- Tap iPhone storage or iPad storage.
- Select the app whose cache you want to clear.
- Tap Offload App.
- Tap Reinstall App.
