Connection of your devices to Videotron’s Wi-Fi Router

With your Videotron Router, it’s easy to connect all your Wi-Fi-capable devices to the network.

Subscribed to Helix? Learn how to connect your devices to the Helix Wi-Fi network.

Find your Wi-Fi network’s name and password

The network connection information is found on the back of your router. The network name is located after the acronym SSID. The password is the alphanumeric code linked to the WPA Key.

Good to know

Write down your network’s name and password—they will come in handy when you connect your devices or when guests want to connect to your network.

Both networks (2.4 GHz and 5 GHz) have different names and operate independently. If your equipment is compatible with and detects the 5 GHz network (VIDEOTRONxxxx_5GHz or VIDEOTRONxxxx_media), we recommend you use it.

Connect a mobile device to the Wi-Fi Router

To connect your Apple iOS or Android phone or tablet to your Wi-Fi network, follow the connecting steps.

Connect a computer to the Wi-Fi Router

To connect your Windows or MAC OS (X or 11) desktop computer or laptop to your local Wi-Fi network, follow the connecting steps.

Connect other smart devices to the Wi-Fi Router

To connect other smart devices to your Wi-Fi network, like your smart TV, wireless printer or gaming console, follow the connecting steps.

A simple restart of your Videotron Router can fix most problems.
See how to do it.

A number of things can affect the quality of your Wi-Fi signal, such as physical obstacles, the age and quality of your devices, etc.

See how to get around these factors by choosing the best place for your Wi-Fi Router.

Looking for more Internet use tips?

How to set up your Wi-Fi network
How to fix Internet connection issues

Was this article helpful?

Have more questions?

Contact us

Get fast, real-time service by chat or by phone.

Contact us

Ask the Community

Ask your questions on our forum and see what solutions other users have found.

Ask the Community

Find a store

Visit us in-store for friendly in-person support.

Find a store