Support to get the most out of your Internet

All the information you need to set up your Wi-Fi network, manage your Internet usage, and troubleshoot any connection issues that may occur.
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Configuration

Learn how to set up your Wi-Fi network and connect your devices to it.

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Activity

Learn how to manage your Internet network.

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Troubleshooting

Learn how to easily resolve technical issues related to your Internet.

No. IPv6-only websites can be accessed with Helix equipment only, so only customers who subscribe to Helix have access to IPv6. 

More details on IPv6 

Wi-Fi 6 (802.11ax), a technology available on Helix Fi 2 gateway, brings many advantages, including better download capacity, increased capacities for more devices, as well as improved performance. 

Compatible devices are marked with “ax” in their Wi-Fi settings, for example “Wi-Fi 802.11 a/b/g/n/ac/ax”. 

Make sure to run the most recent updates to your computer’s network card drivers in order to establish their connection with the gateway’s Wi-Fi 6. 

No, the Helix Fi Gateway is an all-in-one Internet modem and Wi-Fi router. 

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