What is Premium messaging on my mobile phone?

Premium messaging is a type of text, photo and video messaging service that allows you to receive alerts, enter contests and access various information.

What is Premium messaging?

Premium messaging is a variant of the text, photo and video messaging service. Using easy-to-remember speed dial numbers, it gives you access to:

  • Various information such as flight schedules, phone numbers (411), search results, translations, Google routes, sports results, stock exchange prices, etc.
  • Various services such as quizzes or contest games, chat sessions, music, ring tones and background images, etc.

Some services operate on a predetermined frequency (e.g., flight delays, sports results), while others operate on demand.

Bon à savoir

Premium messaging is not a Videotron service. A list of commonly available and used text messaging services is available on the Canadian Wireless Telecommunications Association (CWTA) website.

How does Premium messaging work?

To use Premium messaging, you must use the speed dial service, following the instructions issued by the provider. Generally, you will be asked to send a text message to the speed dial number to subscribe to a service. The provider will reply by text messaging the cost, payment terms and conditions of use. In most cases, your reply to this message will confirm your registration to the service.

How do I terminate my subscription?

Most often, subscriptions to a Premium messaging service are monthly. Companies offering this service are required to notify you monthly of the renewal. This reminder message should contain:

  • the name of the service
  • the invoice period
  • the cost of subscription to this service
  • the unsubscribe method (send the word STOP by text message)

To stop, simply send the word STOP by text message to the number from which the messages originate.

To obtain information about the company that is sending you messages, simply send the word INFO or HELP by text message to the number from which the messages originate.

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