Procedure for repairing a broken mobile phone
- To try and solve the problem yourself, refer to the Support articles or enter Support followed by your device model in the search bar at the top of the page to find its user guide and consult the Troubleshooting section.
- If you are unable to resolve the problem, proceed according to your situation:
- Basic warranty-covered device
Contact our Technical Support - Device covered by AppleCare+ warranty
Contact Apple - Device covered by the Mobile Device Protection Program
Make a claim online
- Basic warranty-covered device
Not sure if your phone is covered by a warranty or protection plan? Contact our Customer Service.
If your cell phone is no longer guaranteed and irreparable, it may be time to recycle it and buy a new one.
Adapted wireless device repair service
Good to know
Do you have a motor, sensory, or physical disability preventing you from visiting a Videotron service location in person? We offer free courier service for the repair of the mobile device associated with your Mobile plan.
If your device is diagnosed as defective during a technical support call with Videotron, we will send you a package with a courtesy mobile device along with a return slip, so you can send us your defective device free of charge.
- Once your wireless device has been repaired, it will be sent back to you with a second return slip that you can use to return the courtesy device free of charge.
- A rush courier service will handle both operations, delivering to and picking up from your door.
Warning: Charges may apply for the repair of the device and/or breakage not covered under warranty.
