Frequent questions about rate adjustments
Why is my rate adjustment notice several pages long?
Our rate adjustment notices now include before and after tables of the services affected by the adjustment (the clauses to your agreement) in order to show the rates before and after the adjustment.
That is why the documents sent to customers may contain several pages. However, the primary information—that is, the amount of the adjustment—appears on the first page, as in previous years.
How do I know if my rates will increase and by how much?
All customers affected by a rate adjustment will be notified, by email or mail, of the amount of the increase.
The rate for my Mobility services is supposed to be guaranteed for life. Is it protected from a potential increase?
Yes. When you subscribe to a Mobile plan, your rate is guaranteed*, including all applicable promotions and discounts, as long as you keep your initial subscriptions.
Does my service agreement guarantee rates for a certain period?
The service agreement specifies the amount and duration of your discounts, which are guaranteed for the specified period. However, the current rate for services is not guaranteed and may be increased, with the exception of Mobility rates, which are guaranteed for life as long as you retain your initial subscription. Learn more about your contract.
Why is the increase included on my invoice before the scheduled adjustment date?
As services are always invoiced in advance, the December 3rd, 2025 rate increase will appear on the invoice prior to that date. Learn more about the billing cycle.
Can I review my services in response to the increase?
We value your customer experience and satisfaction with your services. Our Customer Service advisors can review your case and provide you with solutions. Before you call, check out our tips for assessing your needs.
Where can I find my invoice and contract?
Check out our support articles that explain how to view your invoice and contract.
What can I do if I experience technical issues?
Our goal is to ensure that you’re always fully satisfied with your services. If you experience an issue, our technicians can help you, even remotely. Contact our Technical Support.
In addition, you can quickly resolve most issues by referring to our online support articles and the Forum, where other customers share their solutions with you.
*Conditions
Price for life
The “price for life” promise means that the base rate (before any discounts or credits) of Residential Mobile plans will not increase during the course of the subscription. It applies to all Residential Mobile plans marketed by Videotron with the mention “price for life.” The promise applies only to the base rate of the Mobile plan, and not to other charges, such as add-ons, Mobile activation fees, 911 emergency service fees, federal, provincial, and municipal taxes, overage fees, roaming fees, and any other out-of-plans rates and additional fees. It is valid as long as the customer maintains their subscription to the Mobile plan, and is non-transferable.