What do I do if I forgot my email password?

We strongly recommend that you change your email password on a regular basis. For example, you could change it every three months or every season. When you are assigned a new temporary password, be sure to change it immediately. Lastly, it may be easier and more convenient to memorize or keep your passwords secure in specially designed software.

How do I change my email password?

To reset your password, follow these steps:

1. Log in to the Customer Centre. If you aren’t already registered, you’ll first need to complete your registration. 
2. Go to Your Videotron services section. 
3. Locate the Webmail section and click Manage your Webmail accounts. 
4. Select the email account for which you forgot your password and click the Change Password link. 
5. Enter and confirm the new password. 
6. Click SAVE.