Want a new cell phone?
Shop online for your next certified refurbished phone. We have a vast, frequently renewed selection of devices to choose from.
Payment methods
When you purchase a certified refurbished phone combined with a new subscription or renewal, you can pay in two different ways:
- With the Simplified Payment option: Pay in 24 monthly payments.
- Without the Simplified Payment option: Make a one-time payment.
Note: To benefit from the Simplified Payment option, you must be subscribed to a Mobile plan with a monthly rate equal to or greater than a certain amount. To determine this amount, see the terms and conditions associated with each phone.
Videotron’s certified refurbished phones warranty
If you purchased a certified refurbished phone and it turns out to be defective, a Videotron 12-month warranty applies (parts and labour). As soon as you notice a defect that is not one of the exclusions below, visit a Videotron store near you before the end date of Videotron’s certified refurbished warranty, which begins on the device activation date or the device purchase date if activation occurs more than 30 days after purchase.
Videotron’s basic warranty does not apply to device defects that are cosmetic in nature (e.g., scratches, cracks in the screen, etc.) or if the device is broken or defective for any of the following reasons:
- An accident
- A case of force majeure
- Modified equipment without our permission
- Misuse of the device or equipment
If the equipment is defective, we will replace it with a refurbished device with identical or comparable features.
Satisfaction warranty
If you are not satisfied with the Mobile plan you are subscribed to, you have 15 days (or 30 days if you are a person with a disability) after its activation to cancel the agreement without early cancellation fees.
However, unless your agreement was signed with an itinerant merchant, where specific rules associated with applicable laws apply, your use of the selected plan will be invoiced, and if you use additional options, such as roaming data, during these 15 days (or 30 days if you are a person with a disability), you will need to pay the associated fees. Mobile activation fees, device upgrade fees, and SIM card fees are non-refundable.
Conditions to be entitled to the warranty:
- Having used at most 50 % of calling time and data included in your Mobile plan or Mobile Internet plan. If your subscribed-to monthly plan includes unlimited usage, condition [1] will not apply to the unlimited option.
- Return the equipment and its accessories to us in their original packaging (if applicable) and in almost new condition, otherwise you must pay early cancellation fees where appropriate.
For more information, see section 5 “Service and equipment warranty” of the service contract.