Enabling or disabling mobile data | Support

Why disable your mobile data?

Disabling your mobile data can be useful for several reasons:

Avoid overage charges: If you’re approaching your monthly data usage limit, it may be prudent to disable the data completely to avoid exceeding the limit and paying overage charges. You can also purchase a Data Add-on or switch to a plan that better suits your needs.
Avoid roaming charges: You can disable mobile data when roaming only. Learn how.
Avoid distractions: Some people disable their data to help them focus or reduce the stress of using their phone (constant notifications, social networks, etc.).
Save battery life: Because mobile data uses a lot of energy, disabling it can help extend the life of your device’s battery.

Good to know

When mobile data is disabled, you can still make and receive calls, exchange text messages (SMS), and use the Internet on a Wi-Fi network.

How to enable or disable my mobile data

Follow the procedure based on your device model.

Note: Depending on your device’s model, the procedure may vary slightly.

Note that mobile data is automatically re-enabled when the device is reset.

iPhone

Go to Settings and select Cellular.
Turn Cellular data on or off.

If needed, check out more details on enabling or disabling data on an iPhone.

Samsung

Go to Settings and select Connections.
Go to the Data usage section.
Turn Mobile data on or off.

If needed, check out more details on enabling or disabling data on a Samsung device.

Android (others)

Go to Settings and select (depending on your phone model):
- Google (Pixel): Network & Internet > SIMs > Videotron
- Motorola: Network & Internet > Mobile network
- Huawei: Mobile network > Mobile data
- TCL: SIM card & mobile network > Data usage
Turn Mobile data on or off.

If needed, check out more details on enabling or disabling data on a Google Pixel or Motorola device.

How to enable or disable data roaming

To use your mobile data outside Videotron’s coverage area, for example when travelling, you must enable data roaming.

Follow the procedure based on your device model.

Note: Depending on your device’s model, the procedure may vary slightly.

iPhone

Go to Settings, and select Cellular.
Select Cellular Data Options.
Turn Data Roaming on or off.

If needed, check out more details on enabling or disabling data roaming on an iPhone.

Samsung

Go to Settings and select Connections.
Go to the Mobile networks section.
Turn Data Roaming on or off.

Android (others)

Go to Settings and select (depending on your phone model):
- Google (Pixel): Network & Internet > SIMs > Videotron
- Motorola : Network & Internet > Mobile network
- Huawei : Mobile network > Mobile data
- TCL : SIM card & mobile network > Mobile network
Turn Roaming or Data Roaming on or off.

FAQ about enabling mobile data

Why should I, in some circumstances, disable my mobile data?

Disabling your mobile data can be useful for several reasons:

Control your mobile data usage
Avoid roaming charges
Limit your mobile data usage if no Wi-Fi network is available

Can I access the Internet when my mobile data is disabled?

Yes. However, you can access the Internet via Wi-Fi only.

What happens if I disable my mobile data and don’t have access to a Wi-Fi network?

In such cases, you will no longer have access to certain features that require an Internet connection. For example:

You will no longer receive updates related to your device, email, or mobile’s proper operation.
You will no longer be able to use the multimedia messaging service (MMS).
In the Helix TV app and other streaming apps (like Netflix), only downloaded content will be available.