Using my Videotron mobile services across Canada

What is the “Videotron-Ext” network?

The “Videotron-Ext” network includes the partner networks and the extended network.

Are there any limits when I use a network elsewhere in Canada?

When you’re connected to the Videotron network or to a partner network, only your Mobile plan limits apply.

When you’re connected to the extended network, which is considered additional coverage, the following limit applies: If your usage on the extended coverage network for voice, data, and text message services exceeds 50% of your total usage for three consecutive billing cycles, a text message notification will be sent to you, and your access to partner networks will be blocked during the next billing cycle.

How do I know whether I’m connected to the extended network, and how do I know if I’m approaching my usage limit?

To find out whether you’re in an extended coverage zone:

1. View the mobile coverage map.
2. Enter your location in the search field.
3. Click the Coverage details radio button located under the map.
4. The extended network is shown in green.

To track your extended network usage:

1. Log in to your Customer Centre.
2. In the Mobile section, tap View your Mobile usage.
3. Scroll down and click the Usage report tile.
4. Select the Partner networks tab.

Can I subscribe to a Videotron Mobile plan anywhere in Canada?

No. The subscription zone is not the same as the coverage zone. To view the subscription zone:

1. View the mobile coverage map.
2. Click the Subscription zones radio button located below the map, on the left.
3. The zone in which you can subscribe is displayed in yellow.

Are there any fees associated with using a partner or extended network?

No. Although technically your device is roaming as soon as it connects to a partner or extended network, there are no roaming charges if your Mobile plan includes Canada.

I’m roaming within Canada, and I have no network. What can I do?

Check out our troubleshooting solutions for when there’s no network.