How roaming works

What is roaming?

Roaming is what happens when you use the network of a provider other than Videotron when you’re on the road or travelling.

How do I know if I am roaming?

In Canada

When you are in Canada and your device picks up a mobile signal, it is connected to the Videotron network, a partner network, or an extended network. View Videotron’s mobile coverage map for Canada.

From a technical perspective, your device is roaming when it connects to a partner or extended network. However, there is no charge for this type of roaming if your mobile plan includes Canada. Note, however, that there are some limitations to using the extended network.

Outside Canada

Your device is roaming when it receives a mobile signal outside of Canada. Using your services (calling, texting, or data) in this situation will result in roaming charges, unless you opt for one of our mobility solutions for travellers.

What are the roaming rates?

View roaming rates by country or region.

How can I avoid roaming charges?

There are several ways to avoid roaming charges, depending on how you plan to use your device. Discover our solutions and tips for travellers.

Can I access my voicemail when roaming?

Yes. When you access your Voicemail, you’re making a call to Canada. Depending on your connection type and mobile plan, roaming charges may apply

Can I set up Call Forwarding when I am roaming?

Yes. Depending on your plan and your usage of the feature, charges may apply.

Call Forwarding from a landline to another number

You can set up Call Forwarding so that all calls made to a landline (your home phone number, for example) are transferred to another number, like your mobile device number. Learn more.

Call Forwarding from a mobile device to another number

You can set up Call Forwarding so that all calls to your mobile device are transferred to another number. Learn more.

Do I need to enable data roaming to use my mobile phone outside of Canada?

Yes. To use your phone outside of Canada, you must enable roaming on your device. This is also the case if you use the Daily Traveller Pass or have a travel plan.

When data roaming is enabled and you’re in a border area, be careful of accidental roaming (when your mobile device connects to a tower in another country). This use may not be covered by your plan.