Express support
Videotron, Quebecers’ #1 choice : The most reliable and trustworthy telecommunications company, offering the best customer service in Québec.*
Customer service
- Subscription to our services
- Changes to your account (see how to change your Internet or TV plan online)
- Questions about your invoice
Chat with a representative
Monday to Friday: 8 a.m. to 7 p.m.
Saturday and Sunday: 9 a.m. to 6 p.m.
CHAT VIA MESSENGERCall a representative
Monday to Friday: 8 a.m. to 7 p.m.
Saturday and Sunday: 9 a.m. to 6 p.m.
1-877-512-0911
Toll-free across Québec
Technical support
- Equipment installation
- Troubleshooting technical issues
- Reporting an outage (see status of our services)
File a complaint
Was your issue not resolved to your satisfaction? Let us know if you’re unsatisfied.
Neighbourhood marketing
Schedule an appointment with a representative by calling 1 855 600-8474.
At your service, in all circumstances
Accessibility
We offer a number of products and services adapted to people living with functional limitations.
Points of sale
Come see us in one of our 115 stores and enjoy a unique customer experience.
Videotron Business
Speak with our business expert representatives. They will help you find solutions tailored to your needs.
#1 choice
According to a Leger study conducted from July 17 to August 2, 2025, Videotron is considered the telecommunications company that is: 1) the most reliable in Québec; 2) the most trustworthy in Québec; 3) offering the best customer service quality in Québec; and 4) the most chosen in Québec.
No. 1 customer service in Québec
According to a Léger survey conducted from July 17 to August 2, 2025.
