Your warranty covers good working order. Protect the rest.
In Québec, the three-year legal warranty of good working order guarantees Residential customers free repairs of electrical to new phones and mechanical damage, but it doesn’t cover accidents.
To ensure you have comprehensive coverage, choose a plan from our Mobile Device Protection Program, in collaboration with Likewize, to protect your Android or Apple device against everything else, including accidental damage such as a cracked screen.
Extra protection for your phone. One less worry for you!
Protect your phone in 3 easy steps
2
Choose your protection plan from our options below
Good to know
Before learning more about our Mobile Device Protection Program, we invite you to read the notice concerning the warranty of good working order, which explains the legal warranties you are already entitled to free of charge for new cell phones under the law, and the general notice on legal warranties, which applies to all cell phones.
Explore your options
For new phones and Residential customers only
Covers
- Included: Electrical/mechanical defects
- Not included: Screen breakage (front)
- Not included: Accidental damage, including liquid damage
- Not included: Loss
- Not included: Theft
Includes
- Included: Parts and labor
- Included: Reasonable transportation or shipping costs
Excludes
- Excluded: Damage resulting from abuse by the consumer
- Excluded: Normal maintenance service and the replacement of parts resulting from it
Peace of Mind Protection Plan with AppleCare Services $22/month*
For new Apple devices only
Covers
- Included: Hardware malfunction
- Included: Screen breakage (front and rear)
- Included: Accidental damage, including liquid damage
- Not included: Loss
- Not included: Theft
Includes
- Included: Up to 2 approved claims for loss/theft in any consecutive 12-month period
- Included: Unlimited claims for accidental damage and hardware malfunction
- Included: Limit of $3,000 per approved claim
- Included: Continuous warranty on repaired devices, as long as the subscription is active
- Included: Continuous warranty on replacement devices, if damaged devices cannot be repaired
- Included: Subscription can be cancelled at any time
Deductibles
- Screen repair: $39
- Other damage repairs: $129
- Replacement: $99 to $449 (according to the retail price of device at time of subscription)
Plans costs and fees are subject to applicable taxes.
Consult the mobile device insurance policy applicable to Videotron’s Mobile Device Protection Plans.
Why choose a protection plan?
Peace of mind
With comprehensive coverage, your device is really protected.
Rapidity
With same day service options and availability 7 days a week, you won’t be without your phone for long.
Affordability
Starting at only $11 a month, you can avoid costly repair or expensive device replacement charges.
Shop phones online
iPhone 18 Pro Max
New
-
Take-back credit
- Burgundy
- Glacier
- Silver
- Black
- 512 GB
- 256 GB
Samsung Galaxy S26 FE
$400+ Trade-in Credit
-
Take-back credit
- Pistachio
- Graphite
- Blueberry
- 256 GB
- 128 GB
Samsung Galaxy Z Fold8 Ultra
$400+ Trade-in Credit
-
Take-back credit
- Techno Violet
- Graphite
- Cream
- 512 GB
- 256 GB
Conditions
Warranty of good working order
New electronic pads and new mobile phones sold or leased on a long-term basis by Videotron to its Residential customers as of October 5, 2026, will be covered by a warranty of good working order with a term of three (3) years, which takes effect upon delivery of the product. The warranty must be honoured by the manufacturer of the product or by the merchant who sold the product. This good working order warranty does not cover: (a) normal maintenance service and the replacement of parts resulting from it; (b) damage resulting from abusive use by the customer; and (c) any accessory other than that determined by the applicable regulation. For more information about the warranty and how to make a claim, visit: https://www.videotron.com/en/support/mobile/legal-warranty.
Videotron Mobile Device Protection Plans are offered in collaboration with Likewize. For any questions or to make a claim, customer should contact Likewize. For more information about the program, consult the mobile device insurance policy.