Offers and inclusions
-
Happy Holidays
Great news! You’re eligible to our limited-time Holiday offers.
-
No Mobile activation fee
You save the activation fee with your online subscription to an eligible Mobile plan.
-
Price for life
When you subscribe with Videotron, you ensure you’re paying the same lifetime base rate for your Mobile plans, as long as you keep your initial subscriptions.
-
Free delivery in 48 h
Receive your order within 48 working hours in urban areas and 72 working hours in rural areas.
Good to know
At the end of your online shopping journey, a Customer Centre representative will contact you to confirm your order.
Videotron’s perks
-
Free 5G+ access*
-
Quality network coverage
-
Price for life*
-
Multiservice & multiline discounts*
FAST DELIVERY, ALWAYS FREE OF CHARGE.
Legal warranty : The law provides a warranty on the goods you purchase or lease; they must be usable for normal use for a reasonable length of time.
*Conditions
Activation Fee
This limited-time offer applies to new Videotron Residential customers who subscribe online to a Mobile plan with a minimum monthly service rate of $40, and to existing Residential customers who change or upgrade their device online. Within one hundred and twenty (120) days of activation, a credit for the activation fee for a new Line, a device change, or upgrade (up to $70 value) will be applied to the customer's invoice. Offers, services, and rates are subject to change without prior notice. Applicable municipal, provincial, and federal taxes and fees extra. Certain conditions apply.
Take-back Credit
This limited-time offer applies to Videotron customers who purchase a device, with the Take-back Credit option, when the purchase is combined with a subscription to a Mobile plan, with a 24-month agreement. The minimum monthly payment varies depending on the device purchased. The purchase of the device is available with the Videotron Simplified Payment option upon subscription to an eligible Mobile plan, as well as the Videotron Take-back Credit. The Videotron Take-back Credit entails a monthly credit for 24 months, the amount of which varies according to the device model, conditional upon device being returned to a Videotron store, in good condition, within the 30 days following the end of the 24-month agreement. The conditions, requirements to be met, and preparation for an acceptable return are available here. Two monthly payments related to the purchase of the device will be applied to the first invoice. If the agreement is cancelled before the end of the 24-month period, the remaining device-related payments shall be borne by the customer, and if the device is discounted, an indemnity corresponding to the monthly amount of the discounted device multiplied by the number of months remaining, including applicable taxes, will apply. If the customer does not return the device purchased with the Take-back Credit, the entirety of the credit granted shall be paid back. It is possible that this offer cannot be combined with other special offers and might entail a credit check. Offers, services, and rates are subject to change without prior notice. Certain conditions apply. $70 Mobile activation fees (per transaction) extra. Municipal tax of $0.54 for emergency 911 services and other applicable taxes extra.
Keep your current plan
This offer applies to Videotron Residential customers who renew their subscription to a Mobile plan whose monthly payment reaches the minimum monthly service rate of the selected new phone and is eligible to be renewed.
Keep your current device
When the customer brings their own device, it is their responsibility to ensure that the device is compatible at all times with Videotron’s network and platforms and those of its partner service providers.
5G and 5G+
5G and 5G+ technologies are accessible on compatible devices, where a connection to the 5G or 5G+ network is possible. 5G and 5G+ coverage, product features, and performance may vary and are subject to network availability and connectivity, as well as various factors such as the plan, the device used, and environmental conditions. Outside 5G and 5G+ areas, compatible devices will continue to have access to LTE speeds, according to the available coverage. The 5G+ network is currently available in certain areas of the Greater Québec City area, as well as the Greater Montréal area and its surrounding regions. For more details: videotron.com/mobilite/5g.
Price for life
The “price for life” promise means that the base rate (before any discounts or credits) of your Residential Mobile plans will not increase during the course of the subscription. It applies to all Residential Mobile plans marketed by Videotron with the mention “price for life.” The promise applies only to the base rate of the Mobile plan, and not to other charges, such as add-ons, Mobile activation fees, including activation fees and device upgrade or change fees, 911 emergency service fees, federal, provincial, and municipal taxes, overage fees, roaming fees, and any other out-of-plans rates and additional fees. It is valid as long as the customer maintains their subscription to the Mobile plan, and is non-transferable.
Multiservice discount
This limited-time offer applies to Videotron Residential customers who subscribe and maintain their subscription to an eligible Mobile plan and Internet service. The offer entails a monthly discount of $10 per Line upon subscription to a Mobile plan with a monthly service rate between $45 and $74 (before any discount or credit); or $15 upon subscription to a Mobile plan with a minimum monthly service rate of $75 (before any discount or credit). It is possible that this offer cannot be combined with other special offers or additional monthly Data Add-ons. Certain conditions apply.
Multiline discount
Multiline discounts are conditional upon customer subscribing to at least two (2) Mobile plans. A monthly discount of $5 per Line with data applies to all eligible Lines with data associated with the account, for a maximum of seven (7) Lines. It is possible that this offer cannot be combined with other special offers. $70 Mobile activation fees (per transaction) extra. Applicable municipal, provincial, and federal taxes and fees extra. Certain conditions apply.
Terms and conditions: Communications Service Contracts
According to the Bill 96, contracts must be presented in French first to all customers: Modalités et conditions : Contrats de services de communication de Vidéotron.