Videotron Mobility services

Your price for life, only at Videotron

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Benefits of Mobility with Videotron

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Quality network coverage

Take advantage of an ultravast and reliable network, in LTE and in free 5G+.* View detailed map.

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Take-back Credit*

Get a new phone and receive a credit on your monthly payments today.  See all details.

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Trade-in Credit

Get a credit on your new phone thanks to your old one.  Here’s how it works.

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Multiservice & multiline discounts*

Bundle your Mobile plans and add Internet to save more.  Discover our discounts.

The biggest brand at Videotron

Numero 1

Videotron, Quebecers’ #1 choice : The most reliable and trustworthy telecommunications company, offering the best customer service in Québec.*

Protection plan for cell phones

Protect your device in the event of accidental breakage by choosing a protection plan with comprehensive coverage, such as the Mobile Device Protection Program, in collaboration with Likewize.

Discover the program
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It pays to shop online!

  • Same prices as over the phone or in-store

  • 15-day satisfaction guarantee

  • At your own pace, at your own time

  • Free delivery in 48 h*

Conditions

Activation Fee 
This limited-time offer applies to new Videotron Residential customers who subscribe online to a Mobile plan with a minimum monthly service rate of $40, and to existing Residential customers who change or upgrade their device online. Within one hundred and twenty (120) days of activation, a credit for the activation fee for a new Line, a device change, or upgrade (up to $70 value) will be applied to the customer's invoice. Offers, services, and rates are subject to change without prior notice. Applicable municipal, provincial, and federal taxes and fees extra. Certain conditions apply.

Price for life
The “price for life” promise means that the base rate (before any discounts or credits) of your Residential Mobile plans will not increase during the course of the subscription. It applies to all Residential Mobile plans marketed by Videotron with the mention “price for life.” The promise applies only to the base rate of the Mobile plan, and not to other charges, such as add-ons, Mobile activation fees, including activation fees and device upgrade or change fees, 911 emergency service fees, federal, provincial, and municipal taxes, overage fees, roaming fees, and any other out-of-plans rates and additional fees. It is valid as long as the customer maintains their subscription to the Mobile plan, and is non-transferable. 

5G and 5G+
5G and 5G+ technologies are accessible on compatible devices, where a connection to the 5G or 5G+ network is possible. 5G and 5G+ coverage, product features, and performance may vary and are subject to network availability and connectivity, as well as various factors such as the plan, the device used, and environmental conditions. Outside 5G and 5G+ areas, compatible devices will continue to have access to LTE speeds, according to the available coverage. The 5G+ network is currently available in certain areas of the Greater Québec City area, as well as the Greater Montréal area and its surrounding regions. For more details: videotron.com/mobilite/5g.

Multi-product discount 
The multi-product discount consists of granting a monthly discount of $5 per Mobile Line, on subscription to a Mobile plan with a monthly payment of $30 (before any discount or credit); or $10 on subscription to a Mobile plan with a monthly payment ranging from $50 to $60 (before any discount or credit); or $15 on subscription to a Mobile plan with a minimum monthly service rate of $70 (before any discount or credit), when customer also subscribes to an eligible Internet service. It is possible that these offers cannot be combined with other special offers and may entail a credit check. Certain conditions apply.

Multiline discount
The multiline discount is conditional upon the presence of at least two (2) Mobile plans with data on the account. Customer is granted a monthly discount of $5 per Mobile Line, up to a maximum of seven (7) Lines, for Lines with data registered to their account. It is possible that these offers cannot be combined with other special offers and may entail a credit check. Certain conditions apply.

Take-back Credit
This limited-time offer applies to Videotron customers who purchase a device, with the Take-back Credit option, when the purchase is combined with a subscription to a Mobile plan, with a 24-month agreement. The minimum monthly payment varies depending on the device purchased. The purchase of the device is available with the Videotron Simplified Payment option upon subscription to an eligible Mobile plan, as well as the Videotron Take-back Credit. The Videotron Take-back Credit entails a monthly credit for 24 months, the amount of which varies according to the device model, conditional upon device being returned to a Videotron store, in good condition, within the 30 days following the end of the 24-month agreement. The conditions, requirements to be met, and preparation for an acceptable return are available here. Two monthly payments related to the purchase of the device will be applied to the first invoice. If the agreement is cancelled before the end of the 24-month period, the remaining device-related payments shall be borne by the customer, and if the device is discounted, an indemnity corresponding to the monthly amount of the discounted device multiplied by the number of months remaining, including applicable taxes, will apply. If the customer does not return the device purchased with the Take-back Credit, the entirety of the credit granted shall be paid back. It is possible that this offer cannot be combined with other special offers and might entail a credit check. Offers, services, and rates are subject to change without prior notice. Certain conditions apply. $70 Mobile activation fees (per transaction) extra. Municipal tax of $0.55 for emergency 911 services and other applicable taxes extra. 

No. 1 customer service in Québec 
According to a Léger survey conducted from July 17 to August 2, 2025.

Delivery
Packages are usually received within 48 working hours in urban areas and 72 working hours in rural areas following the order. Additional delays may occur during holiday periods.

Save $1,128 on Samsung Galaxy S26 256 GB
This limited-time offer applies to Videotron customers. It entails of offering customer who trades in an eligible device, with the Take-back Credit and the Trade-in Credit options, the purchase of a new Samsung Galaxy S26 256 GB device for $5/month, when combined with a subscription to an eligible Mobile plan with a minimum monthly service rate of $59, with a 24-month agreement. The customer gets: (i)  a Trade-In Credit of $200 when trading in a Samsung Galaxy S24 128 GB in-store, related to the Videotron Trade-In Program; (ii) an increased value of $40 when trading in that device in-store; (iii) a Take-back Credit of $480, which makes it possible to reduce the amount of the 24 monthly payments related to the purchase of the device; and (iiii) a discount on the device, valued at $408. The price of the device without an agreement is $1,248 (before any discounts or credits, and excluding options, miscellaneous fees, and taxes). Conditions related to the purchase of the device: The purchase of the device is available with the Videotron Simplified Payment option, upon subscription to an eligible Mobile plan with a minimum monthly service rate of $59, with a 24-month agreement and the Videotron Take-back Credit. The Videotron Take-back Credit entails a monthly discount, valid for 24 months, of $20 (on the device), conditional upon customer returning the device, in good condition, to a Videotron store, in the 30 days following the end of the 24-month agreement. The conditions, requirements to be met, and necessary preparation for an acceptable return are available at: videotron.com/en/mobile/take-back-credit. Conditions related to the Trade-in program: The trade-in must be done in-store. The trade-in value is calculated by a third-party tool provided by Phobio LLC. The minimum value of the trade-in device must be $200 for the customer to take advantage of the offer. The value of the trade-in device will be applied as a credit spread over 24 months. Notwithstanding the trade-in value determined by Phobio, Videotron can grant the customer who trades in their device a maximum value of $1,800, which includes the value of the bonus, if applicable. If customer returns their new device, their old device will not be returned to them. Limit of one trade-in device per transaction. To be eligible for the program, the trade-in device must belong to the customer, be functional, and be free of any major physical or technical damage. Customer is responsible for deleting or saving any personal data stored on the trade-in device. Videotron and Phobio LLC are not liable for any loss of personal data and are in no way responsible for recovering said data. General conditions: Mobile activation fees of up to $70 per Line not included. Applicable municipal, provincial, and federal taxes and fees extra. Options, fees for additional minutes and data, long-distance fees, roaming fees, usage fees, and other applicable fees not included. It is possible that these offers cannot be combined with other special offers and may entail a credit check. Offers, services, and rates are subject to change without prior notice. Photos for illustrative purposes only. Colour availability may vary. Certain conditions apply. Conditions related to cancellation: Two monthly payments related to the purchase of the device will be recorded on the first invoice. If the agreement is cancelled before the end of the 24-month period, the remaining payments shall be borne by the customer, and if the device is discounted, an indemnity corresponding to the monthly amount of the discounted device multiplied by the number of months remaining, including applicable taxes, will apply. Visual representation of devices: © Samsung Electronics Canada Inc., 2024. All rights reserved. All trademarks are the property of their respective owners. Samsung and Samsung Galaxy are trademarks or registered trademarks of Samsung Electronics Co., Ltd. and are used with permission.