My address
Service available at your address
When everyone wants to come over
Ultra-fast Internet, a reliable network, and TV that brings everyone together–you’ve got everything you need to enjoy it, even with a full house!
Current customer on the move?
Complete your address change in a snap via chat or by phone. It’s quick and easy!
TIMELINESS
Minimize the downtime of your services and enjoy your equipment as soon as you move in with our fast delivery service.
AUTONOMY
Choose when you want to set up your equipment at your own pace. Our self-installation procedures and videos are waiting for you online, no matter what time of day or night.
FLEXIBILITY
Do your transactions online, from creating your account to managing your services, adding options or selecting your channels, and count on us for everything else, such as transferring your mobile number to Videotron.
Frequently asked questions about moving
Call or chat with Customer Service up to 90 days prior to your desired installation date to notify us of the change of address and schedule an appointment with a technician if required.
Prepare for your call or chat by gathering all the required information.
If you are taking advantage of your move to become a new Videotron customer, you can subscribe to Helix services online. Create your custom plan.
If you are already a Videotron customer and you are taking advantage of your move to switch from your old services to Helix services, you must call us to schedule the disconnection and move of your old account, as well as the activation of Helix services at your new address. See how to prepare for this call.
To disconnect Helix equipment
Unscrew the coaxial cable from your Helix Fi gateway. Disconnect the power (and Ethernet) cables from the gateway and Helix TV terminal, in addition to the HDMI cable. Remove the Wi-Fi pods from the electrical outlets.
To disconnect Videotron equipment
Disconnect the power cables of all your equipment, except for the Wi-Fi amplifier, which you need to unplug from the electrical outlet. Unscrew the coaxial cables from your illico modem and terminal/decoder (DTA). Remove other Ethernet, HDMI, telephone, component and audio cables from your equipment.
Carry all your equipment with its wires in the original box or securely, such as modem, gateway, router, terminal, decoder, remote control, pods, amplifiers, etc.
To reconnect Helix equipment
If your new home is already connected to the Videotron network, the interior cabling is functional and you are not a subscriber to the Home Phone service, you can choose self-installation and reconnect your Helix equipment yourself by following our detailed instructions.
Note that if your new home has never been connected to the Videotron network or if the connection is too old and needs checking, a connection appointment will be required before you self-install your Helix equipment. You will be able to schedule this appointment when you contact our Customer Service for your change of address.
To reconnect Videotron equipment
To find out how to reconnect your Residential Internet and illico TV services in your new home, check out our instructions.
If you have a Mobile plan and you’re planning on moving, you should let us know as soon as possible and perhaps even change your mobile phone number.
More details
You must disconnect your Home Phone equipment properly and take it to your new home so that a technician can reinstall the service if you’re planning on keeping it.
Learn how to
Many homes only need the Helix Fi gateway to enjoy optimal Wi-Fi coverage. However, if some rooms in your new home have a signal that is too weak, Wi-Fi pods provide the perfect solution by extending your coverage to serve these areas.
It pays to shop online!
-
Same prices as over the phone or in-store
-
No hidden fees
-
At your own pace, with no waiting
-
Free delivery in 48 h*
Conditions
Conditions*
No. 1 customer service in Québec
According to a Léger survey conducted from August 5 to 15, 2024.
Delivery
Parcels are usually received within 48 business hours in urban areas and within 72 business hours in rural areas following the order. Delays may occur during holiday periods.
GIGA Internet at $75/month
This limited-time offer applies to new Videotron customers who reside at eligible addresses and who subscribe to Helix Internet. Customers who are already subscribed to a Videotron Internet or TV service are not eligible for this offer. Some addresses, due to a move, are not eligible for this offer. The offer entails: (a) a lifetime promotional discount of $8 per month, conditional upon customer maintaining their subscription to a Helix Internet plan with a minimum monthly service rate (before any promotional discount or credit, and excluding options, miscellaneous fees, and taxes) of $83 and (b) the rental of the Helix Fi gateway, included for customers who subscribe and maintain their subscription to a Helix Internet and TV App plan. Equipment rental is subject to availability and gateway and terminal models may vary. Access to Unlimited GIGA Internet is offered exclusively where access and technology permit, and includes download speeds of up to 1 Gbps and upload speeds of up to 50 Mbps. Internet speed may vary based on technical configuration, customer’s wired and wireless equipment, environment, personal usage, Internet traffic, and other factors. Services, programming, conditions, and rates may vary by region and are subject to change without prior notice. It is possible that this offer cannot be combined with other special offers. Self-installation of equipment is offered free of charge to all customers who subscribe to Helix services (Internet and TV), where access and technology permit. Installation fees of $99 extra, if required. These fees include installation of Residential services (TV, Internet, and Home Phone) for a maximum of five (5) outlets per visit, if services are installed on the same day. Additional outlets extra. Applicable municipal, provincial, and federal taxes and fees extra. Videotron's network combines fibre optics and coaxial cables. Available where access and technology permits. Certain conditions apply.
500 Internet + TV 10 channel choices at $114/month
The offer entails: (a) a lifetime promotional discount of $26 per month, conditional upon customer maintaining their subscription to a Helix Internet and TV plan with a minimum monthly service rate (before any promotional discount or credit, and excluding options, miscellaneous fees, and taxes) of $140; (b) the rental of the Helix Fi gateway and one (1) Helix TV terminal, included for customers who subscribe and maintain their subscription to a Helix Internet and TV plan. Gateway and terminal rental is subject to availability, and models may vary; and (c) illico+ With Ads, offered as a bonus (default), or illico+ Ad-Free, for an additional fee of $5/month, when the customer subscribes to a Helix TV plan or the TV App, and maintains their subscription. illico+ is an online subscription-based video-on-demand service. This service requires specific configuration. The content offering is subject to change at any time. Viewing content online requires Internet access and involves the use of data, the cost of which shall be borne by the customer. All illico+ plans support illico+ content. The illico+ With Ads plan, live events, and conventional and specialty channels, where available, include advertising. The type and number of advertisements displayed may vary and are subject to change without prior notice. Subject to the customer's consent, certain advertisements may be personalized based on the customer's interests or preferences, as indicated in the customer's personal information. Services, programming, conditions, and rates may vary by region and are subject to change without prior notice. It is possible that this offer cannot be combined with other special offers. Self-installation of equipment is offered free of charge to all customers who subscribe to Helix services (Internet and TV), where access and technology permit. Installation fees of $99 extra, if required. These fees include installation of Residential services (TV, Internet, and Home Phone) for a maximum of five (5) outlets per visit, if services are installed on the same day. Additional outlets extra. Applicable municipal, provincial, and federal taxes and fees extra. Videotron's network combines fibre optics and coaxial cables. Available where access and technology permits. Certain conditions apply.
Save up to $20/month on Mobile plans
This limited-time offer applies to Videotron Residential customers who subscribe to one or more eligible Mobile plans and an eligible Internet service, and who maintain their subscriptions. Multiservice discount: The multiservice discount consists of granting a monthly discount of $5 per Mobile Line, on subscription to a Mobile plan with a monthly service rate of $30 (before any discount or credit); a discount of $10 on subscription to a Mobile plan with a monthly service rate ranging from $50 to $60 (before any discount or credit); or a discount of $15 on subscription to a Mobile plan with a minimum monthly service rate of $70 (before any discount or credit), when customer also subscribes to an eligible Internet service. Multiline discount: The multiline discount is conditional upon the presence of at least two (2) Mobile plans with data on the account. Customer is granted a monthly discount of $5 per Mobile Line, up to a maximum of seven (7) Lines, for Lines with data registered to their account. General conditions: Applicable municipal, provincial, and federal taxes and fees extra. Certain conditions apply. Offers, services, and rates are subject to change without prior notice.
TCL K70 NXTPAPER at $8/month
This limited-time offer applies to Videotron customers. It consists of offering the purchase of a new TCL K70 NXTPAPER device at $8/month, when the purchase is combined with a subscription to an eligible Mobile plan with a minimum monthly service rate of $50, with a 24-month agreement. The customer also gets a discount on the device, valued at $120. The price of the device without an agreement is $312 (before any discounts or credits, and excluding options, miscellaneous fees, and taxes). Conditions related to the purchase of the device: The purchase of a device is available with the Videotron Simplified Payment option upon subscription to an eligible Mobile plan with a minimum monthly service rate of $50, with a 24-month agreement. General conditions: Applicable municipal, provincial, and federal taxes and fees extra. Options, fees for additional minutes and data, long-distance fees, roaming fees, usage fees, and other applicable fees not included. It is possible that these offers cannot be combined with other special offers and may entail a credit check. Offers, services, and rates are subject to change without prior notice. Photos for illustrative purposes only. Colour availability may vary. Certain conditions apply. Conditions related to cancellation: Two monthly payments related to the purchase of the device will be recorded on the first invoice. If the agreement is cancelled before the end of the 24-month period, the remaining payments shall be borne by the customer, and if the device is discounted, an indemnity corresponding to the monthly amount of the discounted device multiplied by the number of months remaining, including applicable taxes, will apply. Visual representation of devices: © TCL is a registered trademark of TCL Technology Group Corporation. © TCL Technology Group Corporation, 2024.
Google Pixel 10 at $0/month
This limited-time offer applies to Videotron customers. It consists of offering the purchase, with the Take-back credit, of a new Google Pixel 10 128Go device at $0/month, when the purchase is combined with a subscription to an eligible Mobile plan, with a minimum monthly service rate of $59, with a 24-month agreement. The price of the device without an agreement is $1098 (before any discounts or credits, and excluding options, miscellaneous fees, and taxes). Conditions related to the purchase of the device: The purchase of the device is available with the Videotron Simplified Payment option, upon subscription to an eligible Mobile plan with a minimum monthly service rate of $59, with a 24-month agreement and the Videotron Take-back Credit. The Videotron Take-back Credit entails a monthly discount, valid for 24 months, of $15 (on the device), conditional upon customer returning the device, in good condition, to a Videotron store, in the 30 days following the end of the 24-month agreement. The conditions, requirements to be met, and necessary preparation for an acceptable return are available at: videotron.com/en/mobile/take-back-credit. General conditions: Applicable municipal, provincial, and federal taxes and fees extra. Options, fees for additional minutes and data, long-distance fees, roaming fees, usage fees, and other applicable fees not included. It is possible that these offers cannot be combined with other special offers and may entail a credit check. Offers, services, and rates are subject to change without prior notice. Photos for illustrative purposes only. Colour availability may vary. Certain conditions apply. Cancelation conditions: Two monthly payments related to the purchase of the device will be recorded on the first invoice. If the agreement is cancelled before the end of the 24-month period, the remaining payments shall be borne by the customer, and if the device is discounted, an indemnity corresponding to the monthly amount of the discounted device multiplied by the number of months remaining, including applicable taxes, will apply. Visual representation of devices: © All trademarks are the property of their respective owners. Google and Google Pixel are trademarks or registered trademarks of Google LLC and are used with permission.
iPhone 17 256 GB at $10
This limited-time offer applies to Videotron customers. It entails of offering customer who trades in an eligible device, with the Take-back Credit and the Trade-in Credit options, the purchase of a new Apple iPhone 17 256 GB device for $10/month, when combined with a subscription to an eligible Mobile plan with a minimum monthly service rate of $70, with a 24-month agreement. The customer gets: a Trade-In Credit of minimum $510 when trading in an eligible device in-store, related to the Videotron Trade-In Program; and a Take-back Credit of $384, which makes it possible to reduce the amount of the 24 monthly payments related to the purchase of the device. The price of the device without an agreement is $1,134 (before any discounts or credits, and excluding options, miscellaneous fees, and taxes). Conditions related to the purchase of the device: The purchase of the device is available with the Videotron Simplified Payment option, upon subscription to an eligible Mobile plan with a minimum monthly service rate of $70, with a 24-month agreement and the Videotron Take-back Credit. The Videotron Take-back Credit entails a monthly discount, valid for 24 months, of $16 (on the device), conditional upon customer returning the device, in good condition, to a Videotron store, in the 30 days following the end of the 24-month agreement. The conditions, requirements to be met, and necessary preparation for an acceptable return are available at: videotron.com/mobilite/credit-retour. Conditions related to the Trade-in program: The trade-in must be done in-store. The trade-in value is calculated by a third-party tool provided by Phobio LLC. The minimum value of the trade-in device must be $510 for the customer to take advantage of the offer. The value of the trade-in device will be applied as a credit spread over 24 months. Notwithstanding the trade-in value determined by Phobio, Videotron can grant the customer who trades in their device the maximum value of $1,800, which includes the value of the bonus, if applicable. If customer returns their new device, their old device will not be returned to them. Limit of one trade-in device per transaction. To be eligible for the program, the trade-in device must belong to the customer, be functional, and be free of any major physical or technical damage. Customer is responsible for deleting or saving any personal data stored on the trade-in device. Videotron and Phobio LLC are not liable for any loss of personal data and are in no way responsible for recovering said data. General conditions: Applicable municipal, provincial, and federal taxes and fees extra. Options, fees for additional minutes and data, long-distance fees, roaming fees, usage fees, and other applicable fees not included. It is possible that these offers cannot be combined with other special offers and may entail a credit check. Offers, services, and rates are subject to change without prior notice. Photos for illustrative purposes only. Colour availability may vary. Certain conditions apply. Conditions related to cancellation: Two monthly payments related to the purchase of the device will be recorded on the first invoice. If the agreement is cancelled before the end of the 24-month period, the remaining payments shall be borne by the customer, and if the device is discounted, an indemnity corresponding to the monthly amount of the discounted device multiplied by the number of months remaining, including applicable taxes, will apply. Visual representation of devices: © Apple Inc., 2024. All rights reserved. All trademarks are the property of their respective owners. Apple and the Apple and iPhone logos are trademarks of Apple Inc., registered in the United States and other countries.