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Add TV App for 15$ /month
Watch your TV content anytime, anywhere, on all your screens, with no additional equipment.
Add TV for 25$ /month
Enjoy advanced features with the terminal, voice command, and Helix TV app included.
Receive, install, enjoy!
Equipment included
One high-performance Helix Fi gateway with Helix Fi app included with subscription.
Fast delivery
Free of charge, within 48 business hours.*
Easy installation
In just a few quick and easy steps.
Frequently asked questions about the Internet
The rental of one Helix Fi gateway is included and comes with:
- A coaxial cable
- An Ethernet cable
- A power cord
Normally, once an order is placed it takes 48 to 72 business, non-statutory holiday hours for your equipment to arrive.
You can then proceed with the self-installation of your Helix Fi gateway, which will take you a maximum of 20 to 30 minutes.
Your equipment will be delivered to your door by our supplier, Planète Courrier.
Yes. The Helix Fi gateway can be installed in a few quick and simple steps. Depending on the situation, you can install it yourself at your own pace or ask for one of our technicians to install it. This way, you can get the most out of your unlimited Internet without any delays.
No. The Helix Fi gateway is an all-in-one product that combines the features of a modem and router. It delivers optimized, stable, and powerful Wi-Fi to all connected devices.
However, you can use your own Wi-Fi router with the Helix Fi gateway, but you won’t be able to access certain network management features accessible through the Helix Fi app.
Yes. Advanced Security, enabled on the Helix Fi app, provides protection against malicious sites and helps prevent phishing by monitoring the activity of your devices in real time and sending you notifications of suspicious activity. Its dashboard enables you to quickly view the situation and manage threats from the Helix Fi app.
2.5 GIGA symmetrical Internet will be available progressively in Videotron’s FTTH (fiber-to-the-home) network areas. To find out if this applies to you, consult the map and directory of cities and municipalities served by region as part of Operation High Speed.
It pays to shop online!
Videotron’s network
Videotron’s network combines fibre optics and coaxial cables. Available where access or technology permits. Certain conditions apply.
Powerful Wi-Fi
Based on the Full Network Test feature in the Helix Fi app, for which an average of 89% of Helix Internet subscribers got good or excellent results in 2024.
Most secure Wi-Fi
For the protection of all devices connected to the Wi-Fi network at no additional cost. Conditional upon customer activating the Advanced Security feature free of charge in the Helix Fi app.
Delivery
Packages are usually received within 48 working hours in urban areas and 72 working hours in rural areas following the order. Additional delays may occur during holiday periods.