How do I cancel a Videotron service?

If you cancel a subscription before the end of your agreement, you must pay the balance of your mobile device or equipment and that of the discount granted, if applicable.

• If you purchased a mobile device with the Simplified Payment option: View your balance in the Simplified Payment option section of your invoice in the Customer Centre.
• If your mobile device was discounted when purchased: View discount details and the terms and conditions for applying the cancellation fees in your contract in the Mobile telephony services section in the Cancellation fee calculation based on discount(s) table.
• If you purchased Helix equipment on an instalment plan: View your balance in the Instalment Plan section of your invoice in My Account.

It depends on your situation. If you have rented equipment, such as a modem or router, you must return it to us in store. If you have purchased equipment, it belongs to you and you can keep it.

A 15-day satisfaction guarantee is included in the contract, subject to certain conditions. For more information, see section 3 “Warranties” of the service contract.

Your Helix services contract can be found in My Account. Contracts for other Videotron services are sent to you by email when you subscribe to or modify your services. Learn more about viewing your contract.

There are several resources to help you:

• Visit our troubleshooting pages to resolve issues related to your services:
  • Internet
  • Television and TV App
  • Mobile
  • Home Phone
• Check out The Community Forum, where you’ll find solutions from experts and other users.
• Contact our 24/7 Technical Support for guidance in finding a solution.