What is seasonal suspension?
You can suspend your services if you are absent for a period of one to six months. During this time, some services are put on hold and no longer billed to you.
Suspension fees and certain conditions apply. To use this option or for more information, contact Customer Service.
Services that will be suspended
- Helix Internet
- Helix TV
- Helix TV App
- Hybrid Fibre Internet
- illico TV
Services that will continue to be supported
- Mobility
- Webmail
- Customer Centre
- My Account
Service you can choose to suspend or not: Home Phone
You’ll have the option of maintaining or suspending your Home Phone service.
Maintaining this service allows you to use features and options, if applicable.
Call Forwarding
When you maintain your Home Phone service, you can activate Call Forwarding to another number while you’re away (charges apply).
Alarm System
With your Home Phone active, the alarm system that is linked to your telephone line will continue to function normally to protect your home while you are away.
Voicemail
By maintaining your Home Phone service, you’ll continue to benefit from your Home Phone options. You’ll be able to check your messages remotely with Voicemail, or check your Voicemail to Email messages from Webmail.