Helix Fi Advanced Security

How does Advanced Security protect you?

Advanced Security provides protection against malicious sites, monitors your device activity in real time, alerts you of suspicious activity that could compromise your network, and enables you to remotely suspend Internet access to unknown devices.

Advanced Security is included in your Helix Internet plan. All you have to do is enable it from the Helix Fi app!

Real-life example of protection

When a threat is intercepted by Advanced Security, it is automatically blocked and a notification is sent to you (if the feature is enabled). Details are then added to the Advanced Security dashboard in the Account section of the Helix Fi app.

For instance, if a hacker manages to use your Wi-Fi-connected security camera to access your personal data, Advanced Security will detect the abnormal activity of the camera, pause its Wi-Fi access, and notify you.

Activate the Advanced Security feature

1. In the Home section of the Helix Fi app, tap the Advanced Security box.
2. Follow the instructions.

Once the steps are completed, a thumbnail in the Home section will indicate that Advanced Security is enabled.

The Advanced Security feature addresses five types of threats:

• Visiting a suspicious site: A device connected to your network visits a potentially dangerous website that may contain malware or spyware, for example.
• Unauthorized access: An external device attempts to access devices connected to your network.
• IP address reputation: An external device from a known malevolent source attempts to access devices connected to your network.
• Targeted network attack: A device connected to your network was compromised and infected with a virus or malware.
• Suspicious activity: A device deviates from its normal behaviour. For example, it communicates with an IP address that it doesn’t normally interact with.

Real-time notifications

When a threat is detected, the Advanced Security feature automatically blocks it and sends you a notification to inform you and provide you with tips on how to correct the situation.

Enabling notifications

1. Access the Account section via the icon at the bottom right of the screen.
2. In the Notifications section, tap Notification Preferences.
3. A message appears if notifications are blocked in your device settings. Tap Update, then authorize all Helix Fi notifications.
4. Select the types of notifications you would like to receive.

Frequency of notifications

The frequency of alerts depends on your usage and the number of objects connected to your network. You may not receive any alerts for several days, or receive multiple alerts in a single day. Each notification lets you take a preventive action.

A dashboard to group the alerts

The Advanced Security dashboard is available in the Helix Fi application’s Account section, under Notification Center. It gives you a detailed description of the threats detected on your devices over the previous 14 days and tells you whether you need to act or not.