What is the Apple TV app?
Apple TV is an on-demand video streaming service from Apple. It offers a range of original series, movies, sporting events, and documentaries.
Apple TV stands out for its commitment to delivering high-quality content and productions that showcase diverse and innovative stories.
Good to know
A subscription to the Apple TV app is required to view its full content. To subscribe, visit the Apple website.
How to access the Apple TV app
To launch the Apple TV app on your TV, you can:
- Use the voice command and say “Apple TV”
- Press the HELIX button on your remote and select Apple TV from the App section in the menu, under Entertainment
The Apple TV home screen will open with a “You’re entering a third-party app” notification to let you know that this is not a Videotron product.
The Apple TV content is integrated into the Helix catalogue. Selecting this content from the catalogue will therefore automatically launch the app.
Returning to Helix TV from Apple TV
To exit the Apple TV app, you can:
- Press Exit or HELIX on your remote to return to the TV
- Press Guide on your remote to return to the Guide
How to sign in to Apple TV
The Apple TV app has a “Free connected” mode, allowing non-subscribers to access first episodes of certain series. A subscription is required to access all content on the platform without advertising.
The Apple TV app syncs across all your devices to keep the profiles created, favourites, and saved settings.
You must sign in to your Apple account the first time you use the app on Helix TV.
- Launch the Apple TV app.
- Select Sign In or Sign Up, then scan the QR code displayed onscreen using your mobile, OR go to https://link.apple.com on your PC or your mobile device, and enter the code that appears on the TV.
- Follow the instructions on your device to log in your Apple account.
- Select the desired profile.
Note : A credit card must be linked to the account to subscribe or to access free content.
If you have trouble logging in, please visit the Apple website for assistance.
How to search for Apple TV content
With the voice command
You can search for specific content by naming the title of what you want to find. For example, say “Presumed Innocent” if you’re already in the app.
You can also do a general search by genre, actor, director, or other. Apple TV content related to your query will appear in the list of results.
From the Apple TV app
In the Apple TV menu, the Search (magnifying glass icon) option allows you to search for specific content. Depending on the precision of the keywords entered, several content matches for your query will appear. For example, if you enter a title that is not in the Apple TV listings, other titles that are similar in genre, director, or actors will be suggested.
To find Apple TV content to watch, you can also browse suggestions in the many categories offered. The more content you watch, the more the recommendations will be tailored to your tastes.
Note : To display the menu, press the up arrow on your remote.
Apple TV features
The Apple TV app on Helix TV offers all the features you’re used to:
- Creation of profiles
- Favourite content list by profile
- Subtitles and audio options in multiple languages
- Parental control (settings configured on the Apple TV website or app are applied)
- Access to an exclusive sports content library (MLS)
- Up to 6 simultaneous viewings of different content
- Voice commands
- Autoplay
- Multi-platform resume play
- 4K HDR video with immersive Spatial Audio
To view Apple TV content in Ultra HD, you must have a 4K TV and a 4K HDMI cable. You must also configure your Helix TV terminal’s resolution in your settings. See how to change the resolution.
Frequently asked questions about the Apple TV app
- Launch the Apple TV app.
- Press the up arrow to display the menu, then go to Settings.
- Select Language.
- Choose the desired language.
Note : You can set Helix to French and Apple TV to English, and vice versa.
From the Apple TV menu:
- Launch the Apple TV app.
- Press the up arrow to display the menu, then go to Settings.
- Select Audio Language.
- Choose the desired language.
During viewing:
- Press twice on the up arrow.
- Select the Audio Language icon (first icon from the right, above the reading scrollbar).
- Choose the desired language.
From the Apple TV menu:
- Launch the Apple TV app.
- Press the up arrow to display the menu, then go to Settings > General.
- Select Automatic Subtitles to turn them on or off.
During viewing:
- Press twice on the up arrow.
- Select the Subtitles icon (message bubble), then choose an option.
- Launch the Apple TV app.
- Press the up arrow to display the menu, then go to Settings > Account.
- Select Parental Controls and follow the on-screen instructions to create and enable your Apple TV PIN and set up viewing restrictions.
