Troubleshooting your Home Phone service

Check out our troubleshooting solutions on how to easily solve your telephone issues related to calls or Voicemail.

icone telephonie support svg

Calling issues

Learn how to quickly resolve issues related to calls.

What do I do when my home phone has no dial tone?.

How to fix poor call quality issues (call drops, noise, echo, etc.).

How to block unwanted calls.

See status of our services.

icone option voicemail

Voicemail issues

Learn how to easily resolve issues related to Voicemail.

What if people who call me hear the busy signal instead of my voicemail when I’m already on the phone?.

What if my voicemail access is suspended?.

What should I do if my new message indicator is not working?.

What if my new message indicator is always on?.

What should I do if the tone remains intermittent and I have no new messages?.

How do I delete an overly long message from my voicemail?.

Have more questions?

forum communaute

Ask the Community

Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem.

Bloc-2-Clavardage

Contact us

Enjoy fast, real-time service, from your computer or mobile device.

magasin videotron

Find a store

Come see us in one of our 115 stores and enjoy a unique customer experience.