How to set up Home Phone Voicemail

First time Voicemail setup

You are using Home Phone Voicemail for the first time? Follow these steps:

1. Pick up the handset and dial *98 to access your voicemail.
2. Enter your temporary Personal Identification Number (PIN), which is the last 4 digits of your phone number followed by 99#.
   • E.g., if your phone number is 514-281-1711, enter 171199#.
3. Follow the instructions:
   • Enter a new PIN, followed by #.
   • Enable the PIN Skip feature if desired.
4. Record your name for the greeting message: wait for the beep at the end of the instructions, say your name, then press #.
5. Choose the type of greeting message:
   • System message with your name only
   • Personalized greeting message

Modifying your greeting message

1. Dial *98 to access your voicemail, then enter your PIN.
2. Current keys: Press 4, then 3.
   New key: Press 3.
3. Choose the type of message you wish to modify or activate.
   • System message with your name only
   • Personalized greeting message

Changing the number of rings before calls are sent to voicemail

The default number of rings is four. You can change it by dialling *94. Wait for three beeps, and then press the number corresponding to the number of rings you want.

View all Voicemail options

FULL TREE STRUCTURE